Ward Clerk - Health Records

NHS Scotland; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major healthcare provider in Glasgow is seeking a permanent staff member to deliver an efficient Health Records service in a ward environment. The candidate will support patient care by managing health records, providing reception duties, and maintaining patient information. Essential skills include clerical experience, customer service, and proficiency in computer systems. This role is crucial for effective clinical operations and involves working in multiple wards, primarily based at the Royal Hospital for Children.

Qualifications

• Previous clerical/reception experience is essential.
• Experience of working with the general public in a customer service environment.
• Good organisational, keyboard, and communication skills.

Responsibilities

• Support effective clinical care by providing an efficient Health Records service.
• Ensure patient health records are administered and processed accurately.
• Provide cover in multiple wards as needed.

Skills

Clerical / reception experience

Customer service experience

Organisational skills

Communication skills

Proficient in computer systems

Job description

Overview

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post are Monday - Friday 0830 - 1230

Please note the salary is Pro Rata for part time hours.

Responsibilities

To support effective clinical care by providing an efficient Health Records service to patients in a ward environment. To ensure patient’s health records are administered and processed accurately and remain confidential.

The post holder will provide cover in multiple wards as and when required. The post holder will be expected to undertake all duties such as reception of patients, answering telephone, appointment booking and maintaining demographic information on the patient management system.

• It is essential that the candidate has previous clerical / reception experience along with experience of working with the general public in a customer service environment.
• Good organisational, keyboard and communication skills are essential along with being proficient in the use of computer systems.

Please note this is a GGC wide post and can be moved to any location, however initial base will be the Royal Hospital for Children.

This post is permanent

This post may close sooner than the advertised date depending on the level of interest in the post

Informal contact

Informal contact : Lyndsey Cooper, Supervisor On 0141 452 3490 or email [e-mail]

Additional information

Details on how to contact the Recruitment Service and the Recruitment Process : Information for candidates

Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant , NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI) , automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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