Ward Clerk

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare organization in North Wales is seeking a clerical assistant for the Acute Assessment Unit. This role involves providing efficient clerical support, maintaining confidentiality, and acting as a first point of contact for patients. Essential skills include excellent communication and fluency in Welsh. Training will be provided for ward clerk duties. The organization values diversity and offers a supportive working environment.

Benefits

Family-friendly benefits

Supportive and inclusive work environment

Qualifications

• Previous experience in an administrative/customer service setting.
• Ability to speak Welsh is essential.
• Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable.

Responsibilities

• Provide efficient clerical assistance to the Emergency Quadrant.
• Maintain confidentiality when dealing with patients.
• Act as the first point of contact for the Acute Assessment Unit.
• Support cover in other areas of the Emergency Quadrant.

Skills

Excellent communication skills

Ability to work efficiently in a team

Bilingual (Welsh and English)

Education

Good standard of education

Job description

Overview

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, delivering primary, community, mental health, acute and elective services to a population of around 700,000. Join our team to support the board’s Organisational Values and ‘Proud to Lead’ competence framework. We are committed to equality and diversity, are a Disability Confident Employer and offer family‑friendly benefits such as work‑life balance policies.

All recruitment correspondence will be sent to the email address registered on the application form. Applications can be submitted in Welsh and will not be treated less favourably than applications in English.

Responsibilities

• Provide efficient clerical assistance to the Emergency Quadrant, ensuring speedy admission, discharge and transfer of patients.
• Maintain strict confidentiality and demonstrate courtesy and discretion when dealing with patients, relatives and visitors at all times.
• Act as the first point of contact for the Acute Assessment Unit, handling patients, relatives and visitors with a professional and sensitive manner.
• Support cover in other areas of the Emergency Quadrant and contribute to the smooth running of the Acute Assessment Unit.

Qualifications

• Good standard of education and previous experience in an administrative/customer service setting.
• Excellent communication skills and the ability to work efficiently and organised within a team.
• Ability to speak Welsh is essential.
• Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential; full training will be provided.

Benefits

Betsi Cadwaladr University Health Board is proud to welcome applicants under the “Disability Confident Employer” scheme and offers a supportive and inclusive work environment.