Waiter/Waitress

The Conduit; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality organization in London is seeking Waiting Staff for its rooftop restaurant, Rucola. The ideal candidate will have a warm personality, interest in sustainability, and a focus on customer service. Responsibilities include providing excellent service, explaining menu items, and assisting with wine pairings. Join a team committed to zero waste and responsible sourcing. Competitive pay and numerous benefits offered.

Benefits

Closed on Sundays

Hourly rate at least London Living Wage plus Tronc

28 days annual leave

Birthday meal for 2

Extra day off for volunteering

Refer a Friend bonus up to £500

Access to thought-leadership events

Healthy meals on duty

Dining discount for up to 4

Local discounts across Covent Garden

Career development programs

Qualifications

• Warm, engaging personality with a customer-focused approach.
• Interest in sustainability, zero waste, and responsible sourcing.
• Willingness to learn about new products and the stories behind them.

Responsibilities

• Provide warm, engaging, and generous service to all members and guests.
• Anticipate guests’ needs to ensure a positive experience.
• Assist guests with wine pairing, if knowledgeable.

Skills

Customer service

Interest in sustainability

Teamwork

Job description

Overview

Waiting Staff – Rucola at TheConduit. Full Time, Part Time or 0 Hours contracts available. Set in the heart of Covent Garden, The Conduit serves as a home for people passionate about achieving positive social, environmental, and economic change. Rucola, from New York, will be opening in our rooftop restaurant. The ethos of The Conduit and Rucola aligns in sustainability, zero waste, carbon neutrality, and responsible sourcing from local producers. Rucola highlights farm-to-table cuisine in the heart of Brooklyn, with a seasonally changing, plant-driven menu that showcases the best produce available. You will be quality-driven with a personal interest in sustainability and zero waste, aiming to work with a light touch on the environment.

Responsibilities

• Provide warm, engaging, well-considered, and generous service to all members and guests of Rucola and The Conduit.
• Take an active interest in the dishes on the seasonal menus and be able to explain not only the contents of the dishes but also the background of our supplies and ethos.
• Anticipate guests’ needs to ensure their experience is highly positive and memorable.
• If you have knowledge or an interest in wine, assist guests with wine pairing.
• Be open to learning about new products and their story, with a strong interest in organic and artisan foods.

Qualifications/Requirements

• Warm, engaging personality with a customer-focused approach.
• Interest in sustainability, zero waste, and responsible sourcing.
• Ability to explain menu items and our supply ethos; wine knowledge is a plus.
• Willingness to learn about new products and the stories behind them.
• Interest in working in a team and contributing to an inclusive workplace culture.

Benefits

• We are closed on Sundays
• Hourly rate at least London Living Wage plus Tronc
• 28 days annual leave +1 extra day each year for long service (up to +5)
• +1 extra day off to celebrate your birthday with a complimentary birthday meal for 2
• +1 extra day off each year to volunteer at a charitable organisation of your choice
• Refer a Friend bonus of up to £500
• Access to 150 member-only thought-leadership events per year
• Healthy meals on duty
• 33% dining discount for up to 4 once a month
• Local discounts in and around Covent Garden across various categories
• Development and progression through Conduit Careers including e-learning programmes