Visitor Services Coordinator

Two Temple Place; City Of London; On-site; GBP 30,000; Full time

Job summary

A cultural venue in London is seeking a Visitor Services Coordinator to manage front-of-house activities, a volunteering program, and a membership scheme. The ideal candidate will coordinate events and ensure outstanding visitor service. This is a full-time permanent position with a salary of £30,000 and offers 25 days of holiday plus bank holidays.

Benefits

25 days holiday plus Bank Holidays

Contributory Pension Scheme

Qualifications

• Energetic and ambitious individual with strong interpersonal skills.
• Experience in managing volunteer programs and customer service.
• Proficiency in marketing and social media management.

Responsibilities

• Coordinate and manage the Volunteering Programme and Membership Scheme.
• Oversee day-to-day operations during public openings.
• Promote and administer the Members’ scheme.

Job description

Overview

Two Temple Place is looking for an energetic and ambitious Visitor Services Coordinator to join our small team to coordinate and manage Front of House activity, a busy Volunteer Programme, growing Membership scheme, and support the administration of a year-round programme of cultural and community events, projects, and activities.

Job Title: Visitor Services Coordinator

Reporting to: Head of Culture and Community

Based at: Two Temple Place, London WC2R 3BD

Contract: Permanent (full-time). Holiday entitlement is 25 days, plus Bank Holidays. We operate a contributory Pension Scheme

Salary: £30,000

Role and responsibilities

• Coordinate and manage the Volunteering Programme, Membership Scheme, Group Bookings and Front of House during public openings, and take responsibility for various administrative tasks, including marketing, website and social media management.
• During exhibitions and public openings, focus on Volunteer and Front of House coordination.
• Oversee the day-to-day running of visitor services when the building is open to the public, largely through the support of a dedicated group of volunteers.
• Manage the volunteers, ensuring the delivery of outstanding visitor service, and welcoming them to the team.
• Promote, develop and administer the Members’ scheme, devise engaging events for the Members and liaise with partner museums.
• Report to the Head of Culture and Community; role is based at Two Temple Place with some evening and weekend work throughout the year.

Additional information

Full job description can be found on our website.