Vice President - Senior Solution Architect

Capgemini; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in the United Kingdom seeks a Service Delivery Manager to oversee the management of services for clients, ensuring compliance with contractual obligations and service level agreements. The role involves identifying opportunities for service improvements, fostering client relationships, and managing day-to-day operations to achieve service excellence. Candidates should have experience in a service management role and the ability to develop strong client relationships.

Responsibilities

• Ensure that services to clients meet contractual requirements.
• Identify service improvements based on delivery realization.
• Manage day-to-day operations focusing on achieving SLAs and KPIs.

Job description

Job Description

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Job Description - Grade Specific

Service Delivery Manager - Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate. In addition, SDM are acquiring a thorough understanding of the clients business and are starting to develop relationships with client representatives, identifying ways of adding value. SDM manage some aspects of day-to-day operations with a focus on achieving SLAs and KPIs for relevant areas. SDM are responsible for providing in-scope services for specific areas, with assistance from technical leads.