Veterinary Receptionist

IVC Evidensia UK; Witham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Witham is seeking a Veterinary Receptionist to manage telephone lines, schedule appointments, and assist with client enquiries. The successful candidate will have previous reception or customer service experience, strong client care skills, and proficiency in IT applications like Excel and Word. This role involves ensuring an organised practice, providing administrative support, and occasionally assisting clinical staff.

Qualifications

• Previous reception or customer service experience.
• Experience in a veterinary or medical setting is a bonus but not essential.

Responsibilities

• Manage busy telephone lines and schedule appointments.
• Handle email correspondence and client enquiries with care.
• Process payments and manage stock.

Skills

Client care

Communication skills

IT proficiency (Excel, Word, Outlook)

Job description

About The Role

As a Veterinary Receptionist, you’ll manage busy telephone lines and schedule appointments efficiently, while handling email correspondence and client enquiries with care and professionalism. Duties also include processing payments, managing stock, and assisting with account and insurance queries. The successful candidate will ensure the practice remains clean, organised, and well-stocked, provide administrative support to the team, and occasionally assist the clinical staff with non-clinical animal handling during consultations.

What We’re Looking For

We are seeking someone with previous reception or customer service experience (experience in a veterinary or medical setting is a bonus, but not essential).

• A passion for client care and strong communication skills
• Excellent IT proficiency (Excel, Word, Outlook)