UX Designer - Customer - Loyalty

Tesco; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading supermarket in London is seeking a Midweight UX Designer to enhance online shopping experiences. The ideal candidate will have at least 3 years of UX Design experience and a solid track record in high-profile projects. This position offers a hybrid work model and a comprehensive benefits package including an annual bonus and private medical insurance.

Benefits

Annual bonus scheme

25+ days holiday

Private medical insurance

24/7 virtual GP service

Qualifications

• Minimum 3 years of experience in UX Design.
• Proven track record of high-profile design projects.
• Experience with user journeys and wireframes.

Responsibilities

• Collaborate with Product Managers to improve user experience.
• Conduct customer research and usability testing.
• Create and iterate on design deliverables for multi-channel experiences.

Skills

UX Design experience

Proficiency in Figma

Customer research skills

Agile methodologies

Tools

Sketch

Axure

Marvel

Job description

Tesco UK • London • Hybrid • Full-Time • Permanent • Apply by 23-Sep-2025

We're looking for a resourceful, imaginative and bold Midweight UX Designer to join our multidisciplinary team!

As a Midweight UX Designer at the UK's largest supermarket, you'll be shaping experiences that help millions of people shop better. You'll help discover new opportunities, contributing to the intuitive and effortless solutions that improve every stage of a customer's shopping journey. You'll understand business objectives and user expectations, assisting in developing build solutions that surpass both. And you'll become an expert in testing, iterating and improving what you do and how you do it!

Audiences don't get bigger or more diverse than this. We have 11 million active app users and over 1 million online grocery orders a week. So, you'll really need to roll up your sleeves and get stuck in. You'll need a big appetite for human-centred design, customer research and data and analytics. Collaboration mixed with expertise and insight is the recipe for successful design. So you'll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data and analytics experts, product managers and developers.

Our secret ingredient is our digital design system. So, you'll need some experience using one, whether it's just a pinch to improve a prototype or a big dollop to shape a whole user journey.

Here's a taste of what you can expect.

You'll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You'll be an essential member of a dedicated team composed of individuals from a diverse group of backgrounds who share your determination and motivation. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that's more than competitive.

What is in it for you. We are all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You will be responsible for

• Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
• Identify, communicate and work to mitigate assumptions and risks arising out of product discovery and design
• Demonstrate deep knowledge of customer needs and use this knowledge to advise and support product development
• Uncover new customer needs and inform Tesco's knowledge about its customers
• Present and support your designs and key breakthrough deliverables to peers and senior level team members
• Understand and apply the trade-offs between usability, creativity, and performance in meeting business objectives
• Collaborate with collaborators in research and development process through teamwork, workshops, build shares, and show & tells
• Work with others to build and establish standardised practices within the design team, including ongoing development of our design system
• Coordinating and detailing digital pieces at work to establish conventions and etiquette across teams and products
• Use quantitative and qualitative research and insight to inform design decisions and articulate them to the business
• Produce design executions that use inclusive design principles and align with W3C accessibility guidelines
• Collaborate and connect with UI designers, UX writers, developers, analysts, researchers, and project managers across teams to produce effective multi-channel experiences.
• Review and constructively feedback on work from designers across the team
• Contribute to building and encouraging a positive, valuable team culture

You will need

• At least 3 years' experience working within UX Design.
• A proven track record of delivered UX design work.
• Prior involvement in high-profile design projects in a commercial environment.
• First-hand experience of agile methodologies and practice.
• The ability to work with and deliver personas, user journeys, page flows, wireframes, site architectures, navigation models, interface scamps, page comps, interactive prototypes and interaction guides.
• Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar.
• Validated experience crafting intuitive graphical interfaces for desktop, tablet and mobile devices.
• The ability to use both quant and qual insight to inform decision-making.
• Experience at carrying out or participating in customer research, including interviews, observation and usability testing.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We\'re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We\'re proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We\'re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.