Utilities Scheduler

Go Traffic Management Limited; East Midlands; On-site; GBP 27,000; Full time

Job summary

A utilities management company is seeking a Utilities Scheduler in Derby. Responsibilities include scheduling work orders, providing exceptional customer service, and ensuring operational efficiency. The ideal candidate will have strong planning and communication skills and the ability to innovate solutions in a team environment. This is a full-time, permanent position with competitive salary and benefits.

Benefits

Full benefits package

Competitive salary based on experience

Responsibilities

• Take ownership of workstreams from receipt to completion.
• Schedule work orders according to SLAs and optimize travel routes.
• Provide customer service to internal and external customers.
• Maintain accurate input in works management systems.
• Ensure client and operational requirements are met.
• Achieve high customer service satisfaction.
• Provide daily and weekly reports.
• Innovate solutions to problems.
• Report safety issues as per procedures.

Skills

Exceptional Customer Service skills

Good verbal communication skills

Resilience to work under time pressures

Natural ability to plan and organise

Knowledge of planning and scheduling systems

Job description

Utilities Scheduler

Department: Northumbrian Water

Employment Type: Permanent - Full Time

Location: Brunel House, Derby

Compensation: £26,984 / year

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Skills, Knowledge and Expertise

• Exceptional Customer Service skills
• Good verbal communication skills
• Resilience to work under time pressures
• Natural ability to plan and organise
• Knowledge of planning and scheduling systems would be an advantage

Benefits

We offer a competitive salary based on experience along with a full benefits package.

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