User Researcher - INSIDE IR35

Harvey Nash Group; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A public sector consulting firm is looking for a skilled User Researcher for a 6-month contract in Edinburgh. The ideal candidate will lead user research activities, create user personas, and conduct usability testing while working in an agile environment. This role requires proven experience in agile research within similar sectors and strong communication skills. The position offers a rate of £450 per day with a hybrid work model.

Qualifications

• Proven experience in agile user research within public sector or similar environments.
• Strong understanding of Scottish Government Digital Standards.
• Proficiency with design and collaboration tools.

Responsibilities

• Lead user research activities across digital projects.
• Create and socialize user personas, journeys, and site maps.
• Conduct usability testing and user interviews.

Skills

Agile user research

Stakeholder engagement

Design tools proficiency

Communication skills

Education

Certifications in research methodologies

Tools

Microsoft 365

Azure

Power Platform

Job description

User Researcher - Contract Opportunity

Harvey Nash is delighted to be working with a valued public sector client on an exciting User Researcher contract role.

We're looking for a skilled User Researcher to join a multidisciplinary digital team, helping to shape user-centred services aligned with Scottish Government Service Standards. This is a fantastic opportunity to contribute to a strategic digital transformation programme, working in an agile environment and engaging directly with users to improve service design and delivery.

Key Details

• Rate: £450 per day (Inside IR35)
• Duration: 6 months
• Location: Edinburgh - 2 days per week on-site
• Start Date: ASAP

Role Overview

You'll be responsible for:

• Leading user research activities across digital projects
• Creating and socialising user personas, journeys, and site maps
• Producing wireframes, prototypes, and user flows for feedback
• Conducting usability testing and user interviews
• Embedding test-and-learn practices across the organisation
• Collaborating with product, digital, and data teams
• Ensuring alignment with SG Digital Standards

Skills & Experience

• Proven experience in agile user research within public sector or similar environments
• Strong understanding of Scottish Government Digital Standards
• Proficiency with design and collaboration tools
• Familiarity with Microsoft 365, Azure, and Power Platform
• Excellent stakeholder engagement and communication skills
• Relevant certifications in research methodologies or Microsoft technologies