User Experience Design - Service Designer

Randstad Technologies Recruitment; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a User Experience Designer – Service Design for a 10-month hybrid contract in Newcastle. This role involves leading the human-centered design process, defining service improvements, and conducting user research to enhance the service ecosystem. The ideal candidate will have expertise in Service Design Thinking and UX methodologies, along with a strong ability to collaborate across various teams.

Qualifications

• Advanced proficiency in User Experience (UX) Research methodologies.
• Demonstrated expertise in Service Design Thinking and Design Thinking practices.
• Strong background in System Designs.

Responsibilities

• Define and implement service improvements across all project phases.
• Collaborate across engineering, product, and business teams.
• Conduct advanced ethnographic research to identify user needs.
• Create detailed User Journey Maps and develop Service Blueprints.
• Provide expert-level solutions to complex cross-department problems.

Skills

User Experience Research methodologies

Service Design Thinking

System Designs

Mentoring colleagues

Job description

Job Post: User Experience Design - Service Designer (Hybrid Contract)

Title

User Experience Designer – Service Design

Location

Newcastle, UK (Hybrid Working Model)

Overview

Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human‑centered design process across the entire service lifecycle, balancing deep user insights with core business strategy. This is a high‑impact, 10‑month contract role where your expertise will directly shape our service ecosystem.

Responsibilities

• Define and implement service improvements across all project phases—from initial framing to final deployment.
• Act as a subject‑matter expert, collaborating across engineering, product, and business teams to ensure holistic, effective service delivery.
• Conduct advanced ethnographic research to identify true user needs and pain points.
• Interpret and synthesize human insights, balancing them against strategic business, technical, and brand inputs.
• Create detailed User Journey Maps and develop Service Blueprints to visualize the end‑to‑end experience.
• Plan and lead cross‑functional workshops to gather insights, align teams and foster collaboration.
• Provide expert‑level solutions to complex problems, often spanning multiple departments.
• Develop prototypes and conduct usability testing to rapidly validate design concepts and iterate on service solutions.

Required Skills & Proficiencies

• Advanced proficiency in User Experience (UX) Research methodologies.
• Demonstrated expertise in Service Design Thinking and Design Thinking practices.
• Strong background in System Designs and the ability to influence technical and strategic roadmaps.
• Proven ability to manage team decisions, mentor colleagues, and act as a subject‑matter expert.

Contract Details

Contract Duration: 10 months (December 1 2025 – September 30 2026)

Location: Newcastle, UK

Work Model: Hybrid (Split office/remote working)

Start Date: December 1 2025

End Date: September 30 2026

How to Apply

If you are a Service Designer with a strong background in ethnographic research and system‑level problem‑solving, and you are available for this 10‑month hybrid contract in Newcastle, please submit your CV and outline your experience with Service Design, User Experience Design, service blueprinting and strategic system design.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.