Urology Apprentice | Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading NHS Foundation Trust is seeking an Apprentice Patient Pathway Support to ensure the smooth running of clinics at King’s Mill Hospital. Responsibilities include preparing clinic documentation, supporting pathway coordinators, and maintaining good relationships with patients and staff. This role offers a Level 3 Business Administration apprenticeship, combining full employment with ongoing personal development opportunities in a supportive environment.

Benefits

Health and wellbeing support

Generous annual leave

Flexible working options

Qualifications

• Ability to prepare clinics for smooth patient visits.
• Experience with electronic record-keeping systems.
• Strong interpersonal skills for liaising with staff and patients.

Responsibilities

• Prepare clinics to ensure smooth patient visits.
• Track in and out of case notes using the PAS system.
• Provide typing support for Pathway Coordinators.
• Manage relationships with patients and trust staff.
• Handle telephone inquiries related to appointments.
• Rebook clinic appointments as needed.

Skills

Attention to detail

Communication

Organizational skills

Education

A Level qualifications

Job description

Overview

This is an exciting opportunity to join our dedicated Urology Department at King’s Mill Hospital. We are seeking a self-motivated, innovative individual with excellent attention to detail to support the delivery of high-quality patient care.

Role

As an Apprentice Patient Pathway Support, you will play a key role in ensuring the smooth running of clinics by preparing and tracking clinic documentation, supporting the SFHT Patient Pathway and Patient Pathway Coordinators. You will help maintain a high standard of service across both King’s Mill and Newark Hospitals, contributing directly to the Trust’s goals.

What We Offer

• A Level 3 Business Administration apprenticeship with full employment by Sherwood Forest Hospitals NHS Foundation Trust for the duration.
• Ongoing support for personal development including regular one-to-ones, annual appraisals, and access to training courses.
• A range of benefits including health and wellbeing support, generous annual leave, flexible working options, and more.

We believe work should be a great place for everyone. If you’re passionate about patient care and keen to develop your career in the NHS, we’d love to hear from you.

Responsibilities

• Make appropriate preparations for clinics, to ensure that the patient\'s visit will run smoothly.
• The prompt tracking in and out of case notes using the PAS system to maintain accuracy and completeness of all electronic records in accordance with Data Accreditation requirements.
• Provision of typing support, as required, to support Pathway Coordinators.
• Maintenance of good working relationships with the Patient Pathway Co-ordinators, liaising and raising issues as necessary and good relationships with patients and other members of staff.
• Ensuring adherence to the Trust’s confidentiality policy.
• To deal with telephone enquiries from patients, relatives, clinicians and other members of Trust staff in relation to outpatient appointments and clinics.
• To deal with cancellation of clinic appointments and rebooking of patients and bring patients appointments forward when required to support Patient Pathway Co-ordinator.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

To understand the role in more detail please, refer to the attached job description and person specification.

This advert closes on Wednesday 24 Sep 2025.