Travel Customer Service Advisor

Thomas Cook; Ipswich; On-site; GBP 17,000; Full time

Job summary

An established industry player is seeking Lifestyle/Travel Claims Handlers to join a vibrant team in Ipswich. In this role, you will be the first point of contact for customers navigating travel claims, offering support for various issues from flight cancellations to medical expenses. This position promises variety and growth, providing an opportunity to learn about travel insurance while making a real difference in customers' lives. The company offers a structured career path, comprehensive training, and a fantastic benefits package, making it an exciting opportunity for those looking to advance their careers in a supportive environment.

Benefits

Competitive salary

Bonus Scheme

Pension scheme

Life assurance

23 days holiday

Interest free season ticket loan

Access to MAX Benefits

Flex benefits

20% discount with EE

50% off Pure Gym membership

Discount on AXA Insurance products

Investment in Professional Qualifications

Onsite restaurant

Onsite Car park

Qualifications

• High level of customer service experience is essential.
• Strong decision-making skills for customer and business needs.

Responsibilities

• Act as the first point of contact for customers reporting travel claims.
• Support customers through difficult times and handle claims efficiently.

Skills

Customer Service

Decision Making

Problem Solving

Brand Awareness

Adaptability

Job description

Are you ready for a career or change?

We are looking for Lifestyle/Travel Claims Handlers to join our busy and dynamic Travel Claims department based in the heart of Ipswich City Centre, just minutes from the train station!

At AXA Insurance, we have 5,500 employees working in offices across the UK. Our expert teams care for a huge range of customers, helping them to use our market leading insurance products to protect the things that are important to them, such as their home, car or business.

We are committed to developing our people and provide a structured career path where we invest in you and your future. We have a range of learning tools, training opportunities and a self-driven learning platform to make sure you have everything at your fingertips to develop and progress yourself and your career.

Take a look at our AXA stories to read what it’s like to work at AXA and what people are achieving https://jobs.axa.co.uk/life-at-axa/axa-stories

What you will be doing?

Main responsibilities:

1. First point of contact for our customers reporting travel claims
   • This could be anything from flight cancellations, stolen possessions, to medical expenses and many more.
   • Sometimes our customers become ill or injured whilst on their travels, so you’ll support our customers through these difficult times and handle their claim effectively and efficiently.
2. Every claim is different and that’s what gives this role so much variety. You will learn so much about travel insurance and general insurance and your career opportunities will be boundless.

What skills & experience are we looking for?

1. You will need to demonstrate a high level of customer service.
2. Experience in decision making that is right for both the customer and the business.
3. Excellent problem-solving skills.
4. Brand awareness.
5. Adaptable to change and a drive to do the right thing for our customers and business.

Inductions/Start dates will be taking place in January and February 2020.

Our contact centre is open between the hours of 8.00am – 8.00pm, Monday to Friday and Saturdays 9.00am-5.00pm.

Our induction will be 5 weeks, 9-5 training; please note we will not be able to accommodate any holiday during this time.

Our reward package is a world-beater; here’s a small selection of our current benefits:

1. Competitive salary of £16,500.
2. Bonus Scheme linked to yours and the company’s performance.
3. Pension scheme with employer contributions as well as your own.
4. Life assurance 10x reference salary (4x if not in the Pension Scheme).
5. 23 days holiday, increasing to 28 days by your fifth year of service.
6. Interest free season ticket loan scheme.
7. Access to MAX Benefits where you enjoy cashback and discounts on thousands of retails, holidays and purchases.
8. Flex benefits such as holiday purchase, dental care, bikes for work.
9. 20% discount with EE.
10. 50% of Pure Gym membership.
11. Discount on all AXA Insurance products, including car, home and travel insurance, breakdown cover & healthcare.
12. Investment in Professional Qualifications.
13. 35 hour contracted working week.
14. Onsite restaurant and coffee bar.
15. Onsite Car park (Subject to waiting list).

Should you have any questions or concerns please contact:

Shanice Morgan – Resourcing Partner.

[e-mail]