Transition Analyst (ITIL)

Pontoon; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy firm is seeking a Transition Analyst for a hybrid role to help transition services to an offshore provider. Ideal candidates will have a strong ITIL background, excellent communication, and planning skills. The position requires strong analytical abilities and a proactive mindset to manage multiple projects effectively. This role is integral in ensuring compliance and standards during the service transition process, providing a unique opportunity for professionals looking to impact service delivery positively. The position offers competitive pay in the range of £350 - £400 per day.

Qualifications

• Evidence of ITIL knowledge and formal qualifications.
• Strong analytical and problem-solving skills.
• Experience in service transition environments.

Responsibilities

• Ensure successful transition of new services.
• Adhere to compliance and standards using ITIL governance.
• Work closely with third-party service providers.

Skills

ITIL Foundation

Good planning skills

Attention to detail

Strong communication skills

Proactive thinking

Knowledge of RAID logs

Job description

Transition Analyst (ITIL)
Insurance
Hybrid: 1-2 days per month in either Glasgow or Newcastle (whichever is closest)
6 months
£350 - £400 per day

In short

This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will be to work with the third party ensuring we can plan and co-ordinate a successful transition. This role will be documentation heavy as a pure analyst so not really fit for manager-level candidates.

In full

Working with a third party provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology.

Key skills/knowledge

• ITIL Foundation
• Good planning skills
• Attention to detail
• A general understanding of Service Transition
• Strong communication skills and understanding best method of communication to deliver messages and engage stakeholders.
• Proactive thinking, recognise the current workstack and identify ways to be prepared for future drops to enable the team to meet programme deadlines/targets
• Knowledge of RAID logs, RACI

Desired Skills and Competencies

• Excellent communication and stakeholder management skills with the ability to challenge professionally to achieve the best outcomes.
• Strong analytical and problem-solving abilities
• Strong experience of e vendors engaging in a service transition context.
• Ability to manage multiple projects and priorities in a dynamic environment.
• Familiarity with regulatory standards and compliance requirements in the FS sector.

Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.