Trainee Insurance Broker

Marsh & McLennan Companies; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global insurance broker seeks an Associate Client Advisor based in Leeds. This permanent, full-time position offers an 18-month apprenticeship programme, granting qualifications and the chance to manage a dedicated client portfolio. Candidates should possess strong customer service skills, prior client-facing experience, and a commitment to professional development. Join a vibrant team and help provide tailored insurance solutions while building a rewarding career in the insurance industry.

Benefits

Professional development opportunities

Inclusive work environment

Supportive leadership

Qualifications

• Right to work in the UK or Republic of Ireland (no visa sponsorship provided).
• Previous experience within a client/customer facing role.

Responsibilities

• Provide excellent client service on all account management aspects.
• Manage a portfolio of clients and understand their needs.
• Speak with clients via telephony and email.

Skills

Excellent customer service skills

Client-facing experience

Team player

Attention to detail

Ability to multitask

Education

Minimum 5 GCSEs at grades 9–4 (including English & Maths)

Completed A-Levels (or equivalent)

University degree

Job description

Company Overview

Marsh Commercial is one of the UK’s leading commercial insurance brokers, serving a diverse community with insurance, risk management and employee health and benefits advice and solutions.

Marsh Commercial is a member of the wider Marsh Group and, with offices in more than 130 countries, is the world’s leading insurance broker.

Programme Intake

We are currently recruiting for our March 2026 programme intake and welcome applications from individuals interested in commencing an insurance career. This is the perfect opportunity for people who have completed further or higher education (e.g. A‑Levels or a university degree) and are looking for a long‑term, exciting and rewarding career in insurance.

Associate Client Advisor / Trainee Insurance Advisor

• We recruit for potential, not industry experience, seeking individuals who aspire to be leading contributors to our business and can embrace the opportunity to complete our apprenticeship‑funded training programme and attain chartered insurance qualifications.
• This is a superb opportunity to launch an insurance career within a sustainable and exciting industry that provides aspirational individuals the platform for a long‑term insurance career.
• As an Associate Client Advisor in one of our energetic, customer‑focused teams, and once you have received initial training and support, you will be responsible for servicing a dedicated portfolio of clients, which can involve managing renewals, invoicing, producing new quotes, upselling/cross‑selling additional products, and handling any additional queries that are presented.

What can you expect?

• Our enterprise businesses operate from modern, fit‑for‑future offices with easy access via car or public transport routes.
• This is a permanent, full‑time role.
• You will commence your employment on our 18‑month apprenticeship programme; on completion you will become a Client Advisor.
• Potential future progression within the company, developing your role with continued support for advanced industry professional qualifications.
• An unrivalled accelerated foundation to your career with a global leader in insurance broking and risk management.

We will count on you to:

• Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met inline with agreed service standards.
• Speak with clients on a day‑to‑day basis via telephony and email platforms.
• Utilise insurance broking systems on a daily basis.
• Manage a portfolio of clients, understanding their needs and providing suitable products and solutions to mitigate their risk.
• Ensure timely completion of all set tasks ensuring client satisfaction at all times.
• Demonstrate your adaptability skills when required to support colleagues in completing business‑critical tasks.
• Develop meaningful working relationships with our insurer partners through regular contact and liaison to better serve our clients.
• Through training, coaching and mentoring, have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments.

What you need to have:

• Previous experience within a client/customer facing role, gained from a similar role or working in environments such as retail, hospitality, food & beverage, etc.
• Excellent customer service skills.
• Right to work in the UK or Republic of Ireland (no visa sponsorship provided).
• Minimum 5 GCSEs at grades 9–4 (including English & Maths).

What makes you stand out:

• Have completed A‑Levels (or equivalent).
• University degree educated.
• Team player with a willingness to share ideas, knowledge and experiences.
• Demonstrate enthusiasm and pride in maintaining a high standard of work.
• Keen interest to work in a diverse and collaborative environment.
• Good attention to detail.
• Ability to multitask and prioritise responsibilities.
• Ability to work independently.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk adviser. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion, beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].