Trade Counter Assistant / Driver

Eurocell Plc; Sittingbourne; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading building products company in Sittingbourne is seeking a Trade Counter Assistant to enhance customer service and achieve sales targets. You'll work closely with management in daily operations, needing a valid driving license and strong communication skills. This role offers a competitive salary of £27,936 with potential earnings up to £31,536, along with comprehensive benefits including healthcare, discounts, and career growth opportunities.

Benefits

Healthcare Cash Plan

3x Salary Life Assurance

High Street Discounts

Staff Discount

Qualifications

• Passion and energy to deliver exceptional customer service.
• A commercial approach to drive sales and maximize margins.
• A full and valid driving license is essential.

Responsibilities

• Lead daily branch operations along with the management team.
• Achieve sales targets through effective customer communication.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Sales skills

Communication skills

Organizational skills

IT skills (MS Office, SAP)

Tools

SAP

Job description

Overview

Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.

Responsibilities

• Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
• Provide exceptional customer service and support to new and existing customers
• Picking, loading and delivering products to customers via Eurocell's 3.5 tonne flatbed trucks and LWB vans
• Responsible for route planning, safe driving and keeping the Company vehicle clean
• Support the Branch Manager with actions and activities on time, in full
• Compliance with Health and Safety, company policies and procedures
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Maintain branch standards - including warehouse and stock management, front of house cleanliness and point of sale

Qualifications and Skills

• Passion and energy to deliver exceptional customer service and achieve business targets
• A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Good organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software e.g., SAP
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage

Hours, Salary and Benefits

• HOURS: 44 per Week - Permanent Role, 7am - 4:30pm, Monday to Friday, 8am - 12pm on a Saturday Rota
• SALARY: £27,936 basic salary per year
• BONUS/OTE: Realistic total earning potential of up to £31,536 per year
• BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
• BASE: Site Based
• Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.
• We offer a host of benefits to support work/life balance, including Christmas shutdown, limited Saturdays on a rota, no Sunday openings, and branches closing at 4:30pm on weekdays
• Free Healthcare plan for all employees and an enhanced maternity/paternity benefit
• Excellent opportunities to grow with us, and progress your career with a competitive salary and bonus structure
• Option to join the Eurocell Share Save Scheme at discounted rates
• Company Pension Plan and employee discounts on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24/7 for confidential support and advice
• Colleague Referral Programme; we pay you for successfully referring people to join our team