Trade Counter Assistant / Driver

Eurocell plc; Bournemouth; On-site; GBP 26,000; Full time

Job summary

A leading uPVC products company in Bournemouth is seeking a Trade Counter Assistant to provide excellent customer service. The ideal candidate will engage with customers, manage product deliveries, and achieve sales targets. The role offers a competitive salary of £26, with the potential to earn up to £30 with bonuses, alongside benefits like a free healthcare plan, holidays, and training programs to support career development.

Benefits

Free Healthcare plan

Monthly branch bonuses

Employee discounts on products

Company pension plan

25 days holiday plus statutory holidays

Qualifications

• Proven customer service abilities and a hands-on approach.
• Comfort with sales and driving customer satisfaction.
• Previous experience in trade, retail, or similar environments preferred.

Responsibilities

• Provide exceptional customer service and sales support.
• Load and deliver products while ensuring safe driving.
• Achieve sales targets and maintain positive customer relationships.
• Assist with branch operations and stock management.

Skills

Customer service excellence

Sales skills

IT proficiency in MS Office and SAP

Organizational skills

Education

Full and valid driving license

Job description

ROLE : Trade Counter Assistant

HOURS : 44 per Week -Permanent Role

SALARY : £26, basic salary per year

BONUS : Realistic total earning potential of up to £30, per year

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

Our Trade Branch Network roles offera host of benefits, unlike many other Trade Networks. We are working hard to support your work / life balance in the following ways :

• We have a Christmas shutdown period
• We only work occasional Saturdays, on a rota basis
• We don't open our branches on Sundays
• Our branches close at 4 : 30pm during the week, we support your work / life balance!
• We offer a FREE Healthcare plan for all our employees
• Exceptional monthly Branch Bonus
• Industry leading induction and training programmes
• Excellent opportunities to grow with us, and progress your career

Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell.

HERE'S WHAT WE OFFER OUR TRADE COUNTER ASSISTANTS :

• You will be rewarded with a very competitive basic salary of £26, per year
• An excellent monthly bonus scheme, which added to your salary would be up to £30, per year
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• NEW for * Free Healthcare plan for all employees
• NEW for * Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Christmas shutdown
• Saturdays only on a rota, and no Sunday working!
• Our branches close at 4 : 30pm during the week, we respect your work / life balance!
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career
• Industry leading induction and training programmes

WHAT OUR TRADE COUNTER ASSISTANTS DO :

• Our Trade Counter Assistants are hands-on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day to day branch operations
• Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
• Provide exceptional customer service and support to new and existing customers
• Picking, loading and delivering products to customers via Eurocell’s 3.5 tonne flatbed trucks and LWB vans
• Responsible for route planning, safe driving and keeping the Company vehicle clean
• Supporting the Branch Manager with actions and activities on time, in full
• Compliance with Health and Safety, company policies and procedures
• Ensure excellence in customer service, operational standards and Branch sales targets are achieved
• Support the delivery of sales targets whilst developing and maintaining positive customer relationships
• Assist with the delivery of branch operations
• Provide support and assistance to Branch colleagues as required
• Maintaining branch standards - including warehouse and stock management, front of house cleanliness and point of sale

WHAT WE NEED FROM OUR TRADE COUNTER ASSISTANTS :

• Passion and energy to deliver exceptional customer service and achieve business targets
• A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happyGood organisational skills, with ability to prioritise and use own initiative
• Confident IT user, with experience of MS Office and industry standard software eg SAP
• A full and valid driving license is essential, and a FLT licence could be a distinct advantage
• Previous branch stock take experience could be a distinct advantage
• Comfortable to work in a small team and on occasion, alone
• Experience within a similar role ideally in a trade / builders merchant / retail, glazing or uPVC environment could be a distinct advantage