Tesco Travel Money Manager Manager

Travelex; Newport; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading foreign exchange provider is seeking a Bureau Manager at Tesco Travel Money in Risca, Wales. This full-time role entails managing a team to ensure exceptional customer experiences and compliance with regulatory standards. The ideal candidate will possess strong leadership and communication skills, with a passion for customer service. Competitive salary and flexible working patterns are offered.

Benefits

Comprehensive benefits package

Employee wellness programs

Flexible hours

25 days holiday plus bank holidays

Monthly bonus opportunities

Pension with Scottish Widows

Qualifications

• A passion for leading and mentoring dynamic, diverse teams.
• Excellent communication skills and ability to build relationships.
• Understanding of good customer service principles.
• Desire to succeed and impact others positively.

Responsibilities

• Manage a team to improve customer experience.
• Nurture and mentor staff to maintain service quality.
• Review customer feedback to enhance operations.
• Engage with customers for FX transactions.
• Deliver key performance goals effectively.
• Process daily FX requests with attention to detail.
• Comply with legal and regulatory standards.

Skills

Leadership

Communication

Customer service

Motivation

Job description

Overview

Bureau Manager – Tesco Travel Money, Risca – Full Time

Job Type: Permanent, Full Time

Hours per week: 37.5 hours

Salary: £28,275.00 per annum

Working Patterns: This job is flexible and may require a variety of shifts between Monday to Sunday. Depending on the team, you will receive a monthly or weekly rota.

Benefits

• A comprehensive voluntary benefits package, with discounted corporate rates on insurances such as Private Medical, Dental and Critical Illness. Includes discounted Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes offering guidance on physical, mental and financial wellbeing.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns to suit different lifestyles with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the option to gain more days with longer service, plus the option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with Scottish Widows.

Current Opportunities

Exchange your job for a new career with limitless destinations at Travelex.

Travelex attributes its success to its people. If you see yourself as a natural leader who can galvanise people and mentor from behind the scenes to orchestrate a dynamic and efficient team, we want you as our next Bureau Manager.

As an integral part of Tesco Travel Money, you will be placed on-site in a bureau within a Tesco retail store. Thousands of customers will seek help with foreign exchange, and we aim to deliver exceptional customer experiences combined with detailed and concise advice.

Responsibilities

• Managing a team of Travel Service Partners to deliver the best possible customer experience.
• Nurturing and mentoring the team to maintain high levels of service and ensure peak performance with effective training.
• Reviewing customer feedback, service levels, and processes to improve outputs and achieve objectives.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals, both procedural and customer-focused.
• Processing daily online FX requests and deliveries with attention to detail.
• Implementing and driving best legal practice and regulatory standards while adhering to Travelex compliance procedures.

Qualifications

• A passion for leading – You’ll galvanise and lead dynamic, diverse teams to deliver targets and business objectives, putting in place effective processes and procedures to achieve goals.
• Great communicator and motivator – You’ll excel at talking with people and building relationships, valuing and listening to others to ensure they feel heard.
• Great customer service – You understand what good service looks like and strive to deliver exemplary service in every interaction.
• Desire to succeed – You’ll have the drive to make a difference, enjoy what you do, and care about the impact you have on others.

Interview process

1. Step 1 – Our Talent Acquisition Partners or Area Managers review applications and conduct an initial screening call if experience fits the brief.
2. Step 2 – Online interview with a Talent Acquisition Partner, with a brief insight into Travelex and the role, plus a small numerical/accuracy test due to working with money.
3. Step 3 – If successful, a bureau visit to meet the Area Manager and see the working environment, with day-to-day responsibilities explained.
4. Step 4 – If the bureau visit goes well, an offer to join Travelex. If unsuccessful, you will receive detailed feedback. Onboarding includes a reference check.

About Travelex

We are a leading provider of foreign exchange. Founded in 1976, Travelex has built a network of stores and a trusted brand in international money. Our mission is to simplify access to international money, whenever and however customers need it.

Exciting? We think so. Take the first step to join the Travelex Team by clicking apply.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.