Temporary Contract Coordinator

Mitie; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management firm is seeking a 12 month FTE Contract Administrator to provide diverse administrative support. The role involves producing reports, managing client interactions, and ensuring compliance with company policies. The ideal candidate will possess a strong knowledge of facilities management, excellent relationship-building skills, and attention to detail. This position offers a dynamic work environment focused on customer care and operational efficiency.

Qualifications

• Ability to manage own time and prioritise workload.
• Excellent ability to work well within a team structure.
• Capable of delivering results and meeting customer expectations.

Responsibilities

• Produce daily, weekly & monthly reports as per customer requirements.
• Manage client/customer escalations through inbox management.
• Facilitate weekly client calls for quoted and reactive works.

Skills

Flexible approach to working

Knowledge of hard services and facilities management

Relationship building skills

Attention to Detail

Job description

Job Description

We are looking for an 12 month FTE Contract Administrator to join our Mitie Team to provide administrative support in a varied and interesting role. This is a client facing role and day to day duties will include but are not limited to:

• Producing daily, weekly & monthly reports in line with the customer requirements.
• Proficient inbox management for client/customer escalations.
• Arranging all OOH access for reactive and quoted activities.
• Attend and manage weekly client calls for quoted and reactive works.
• Escalating all reactive and quoted works with Mobile Schedulers and Supply Chain administrators for updates.
• Managing all reactive, quoted works within SLA's.
• Managing financial queries/invoicing for the account and raising of Purchase orders.
• Supporting PPM and remedial activities as required.
• Managing all Store refit and refurb activates as dictated by the customer.
• CAFM Management - asset updates, loading new buildings and arranging asset collections for new and refurbed stores and any other tasks related to Maximo.
• Any other Adhoc tasks as deemed reasonable within the job role and set out by the Account Manager.

Person Specification

• Must have a flexible approach to working.
• A knowledge of the hard services and facilities management sectors is essential.
• Ability to manage own time and prioritise workload.
• Relationship building skills - in particular to be a self-starter willing to take the initiative when necessary and excellent ability to work well within a team structure, and support and guide team members as required.
• Ability to work on own initiative to a high level of accuracy and to meet deadlines.
• Customer Care - Capable of delivering results and meeting customer expectations.
• Ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises.
• Attention to Detail.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.