Telemarketing Executive

Concept Resources; West Midlands; Hybrid; Full time

Job summary

A leading UK contact centre is seeking Telemarketing Executives to join their team in Shirley, Solihull. In this role, you will make outbound calls to engage senior decision-makers, generating leads and booking sales appointments. Flexible full-time or part-time hours are available with a competitive pay structure that includes performance-based commissions. Ideal candidates will have previous telemarketing experience and a professional telephone manner. Comprehensive benefits package, including holiday bonuses and recognition awards.

Benefits

Flexible working hours

24 days vacation plus bank holidays

Birthday holiday

Qualifications

• Previous experience in a similar outbound telemarketing or sales role.
• Comfortable with high call volumes and speaking to senior decision makers.
• Must live within a commutable distance of Shirley, Solihull.

Responsibilities

• Making outbound calls to businesses on behalf of our clients.
• Generating qualified leads and booking sales appointments.
• Conducting telephone surveys.

Skills

Outbound telemarketing experience

Comfortable achieving 175+ dials per day

Confident speaking to senior decision makers

Clear telephone manner

Good time management

Self-motivation

Teamwork

Job description

Telemarketing Executive

Location: Shirley, Solihull

Hours: Full-time or Part-time

Pay: From £12.50 per hour + commission

About Team Telemarketing

Team Telemarketing Ltd is an established and forward-thinking contact centre, delivering professional telemarketing services since 2000. We work across the public, private and third sectors, providing high-quality outbound campaigns including lead generation, appointment setting, surveys, awareness campaigns and database cleansing.

Our contact centre is staffed by experienced telemarketers supported by on‑site trainers, continuous development, and a genuinely supportive culture. We reward performance properly and recognise effort, consistency, and teamwork.

The Role

We are looking for confident and resilient Telemarketing Executives to join our team. You’ll be making outbound calls to businesses on behalf of our clients, engaging senior decision‑makers and delivering results.

This role can be full‑time or part‑time, offering flexibility while still rewarding performance.

Key Responsibilities

• Making outbound calls to businesses on behalf of our clients
• Generating qualified leads and booking sales appointments
• Conducting telephone surveys
• Updating and validating company data
• Working to agreed dial and performance targets

Skills & Experience Required

• Previous experience in a similar outbound telemarketing or sales role
• Comfortable achieving 175+ dials per day (campaign dependent)
• Confident speaking to senior decision makers (MD, FD, HRD, Marketing Directors)
• Clear, professional telephone manner and strong spoken English
• Good time management and self-motivation
• Able to work well independently and as part of a team
• Must live within a commutable distance of Shirley, Solihull

Progression Opportunities

There is a clear progression route for those who want it:

• Telemarketing Executive
• Senior Telemarketing Executive
• Team Leader

Each step comes with different pay structures and increased responsibility.

Pay & Commission

Hourly rate from £12.50

Transparent and fair commission structure

Weekly and monthly bonuses

Commission typically ranges from:

• £125 – £225 per month
• £1,500 – £2,700 per year, depending on hours worked

Targets are adjusted fairly to reflect part‑time hours, holidays, and sickness.

Benefits & Culture

• 35.5 hour full‑time working week (not 40)
• Flexible part‑time options available
• 24 days holiday + bank holidays (32 days total, pro rata)
• Birthday holiday after 1 year’s service
• Regular incentives, awards and recognition
• Weekly office quizzes and team activities
• “Star of the Week” and “Star of the Month” awards
• Star of the Month receives an extra afternoon off

Staff Loyalty Scheme

We value long‑term commitment and recognise service milestones:

• 1 year: Extra pre‑booked birthday holiday (Friday closest to your birthday)
• 5 years: Additional annual leave + generous gift
• 10 years: Further annual leave increase + generous gift