Technical Integration Support Executive - French Speaking (f/m/d)

Awin Global; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading global tech firm in London seeks a Technical Integration Support Executive fluent in English and French. You will provide high-level technical support to clients during their integration process, ensuring timely implementation and addressing any issues that arise. Strong analytical and customer service skills are essential, along with experience in fast-paced environments. The role offers a flexible working arrangement and opportunities for professional development.

Benefits

Flexible four-day week at full pay

Remote Working Allowance

Access to Awin Academy trainings

Qualifications

• Strong analytical skills with the ability to see the bigger picture.
• Excellent customer service and relationship-building abilities.
• Familiar with E-commerce platforms and their use.
• Continuous improvement mindset for productivity and quality.
• Self-motivated and a self-starter.
• Understanding of processes and procedures and their application.
• Ability to work in a fast-paced and dynamic environment.
• Team-oriented and collaborative work approach.
• Fluent in English & French to C1+ level.

Responsibilities

• Act as the 'middle-man' to provide technical guidance clearly.
• Isolate errors quickly within client setups and provide feedback.
• Negotiate and handle objections for below-standard setups.
• Contribute to the monthly Integration Team targets.
• Review fellow team members' work for technical sign-off.
• Report technical issues/bugs with the platform.
• Administer a knowledge base used internally and externally.
• Provide high-level training to internal colleagues.
• Test new developments and features.

Skills

Strong analytical skills

Excellent customer service

Familiar with E-commerce platforms

Continuous improvement mindset

Self-motivated

Understanding of processes

Ability to work in a fast-paced environment

Team-oriented

Fluent in English & French

Job description

Overview

Technical Integration Support Executive - French Speaking (f/m/d)

Purpose of Position: Working as a Technical Integration Executive, or internally, Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by providing a high level of Technical Support during the Integration Process.

This is a fast-paced role where you will liaise with both the client’s marketing and technical sides to ensure the implementation of our bespoke online tracking technology is delivered on time in accordance with the agreed campaign specifications. Excellent communication skills and a keen eye for detail are essential to succeed in this role.

Responsibilities

• Act as the “middle-man” to provide technical guidance clearly and concisely
• Isolate errors quickly within client setups and provide feedback on possible solutions
• Negotiate and handle objections for below-standard setups that do not align with team targets
• Contribute to the monthly Integration Team targets, incentivised on over-performance
• Review fellow team members' work for the purpose of technical sign-off
• Report technical issues/bugs with the platform and escalate as appropriate
• Administer a knowledge base used internally and externally
• Provide high-level training to internal colleagues
• Test new developments and features

While the above is a guide to general expectations, this position may evolve to provide greater scope for knowledge and experience within the online and affiliate marketplace. It is anticipated that you will eventually use the skills developed to form a solid basis for upward progression within the company.

Qualifications & Skills

• Strong analytical skills with the ability to see the bigger picture
• Excellent customer service and relationship-building abilities
• Familiar with E-commerce platforms and their use
• Continuous improvement mindset for productivity and quality
• Self-motivated and a self-starter
• Understanding of processes and procedures and their application
• Ability to work in a fast-paced and dynamic environment
• Team-oriented and collaborative work approach
• Fluent in English & French to C1+ level

Our Offer

• Flexi-Week and Work-Life Balance: Flexible four-day week at full pay with no reduction to annual holiday allowance, plus various paid special leaves.
• Remote Working Allowance: Monthly allowance to cover part of running costs and support in setting up a remote workspace.
• Flexi-Office: International culture with flexibility to work across regions, including hybrid/remote options.
• Development: Access to Awin Academy trainings to support professional and personal development.

We are committed to a diverse and inclusive culture and encourage candidates from all backgrounds to apply.

Note: This description reflects the current role; responsibilities may evolve with the business needs.