Team Member

Heathrow Airport; Hatton CP; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading airport operator is seeking a Team Member-Retail to deliver financial support functions. This hybrid role based at Heathrow's Business Services Centre requires enthusiasm for finance, strong analytical abilities, and effective communication skills. The ideal candidate should be a self-starter with a detail-oriented mindset. Comprehensive training and a positive team environment will be provided.

Benefits

Competitive salary

Performance bonuses

Private health insurance

Learning opportunities

Qualifications

• Interest in finance and desire to learn.
• Ability to engage proactively with the business.
• High level of customer service skills.

Responsibilities

• Process and maintain Retail Concessionaire accounts.
• Perform reconciliations and interface with Retail Account managers.
• Support 'Glasgow' team in daily and month-end activities.
• Identify and implement process improvements.

Skills

Enthusiasm and drive

Self-starter

Numerate

Analytical skills

Strong Excel skills

Effective communication

Attention to detail

Tools

Document Management systems

Job description

Job Category: Business Services

Job Description: As a Team Member-Retail, you will be crucial in delivering the financial support functions that enable Heathrow to achieve its vision: to give passengers the best airport service in the world.

We are looking for someone with an interest in finance who would like to explore opportunities within this area. The ideal candidate shows enthusiasm, drive, and a positive attitude to learn and develop within the Finance team. You should be a self-starter, numerate, analytical, and investigative. Training will be provided for the right applicant.

Responsibilities:

1. Process and maintain Retail Concessionaire accounts as part of the team.
2. Perform reconciliations between various systems and interface with Retail Account managers at Heathrow Airport.
3. Support the team in Glasgow with daily and month-end activities to ensure high performance.
4. Proactively engage with the business to resolve queries and ensure process compliance.
5. Work with teams across the business to identify and implement process improvements.
6. Maintain strong organizational skills to plan, prioritize, and meet deadlines.
7. Utilize strong Excel skills.
8. Communicate effectively, both written and verbal.
9. Show initiative and work well independently and in teams.
10. Pay attention to detail.

Ideally, you will also have:

1. A finance background.
2. High level of customer service skills.
3. Excellent interpersonal and communication skills.
4. Experience with Document Management systems (preferred).

Training will be provided to the successful applicant.

About Us: Heathrow is a unique workplace with opportunities for growth and development. We foster a team environment where everyone feels they belong. We are committed to sustainability and delivering excellent service while supporting your career ambitions.

Our Rewards: We offer competitive salaries, performance bonuses, generous leave, market-leading pensions, private health insurance, wellbeing tools, and learning opportunities.

Working Location: The role is based at Heathrow’s Business Services Centre in Glasgow, with hybrid options allowing for remote work approximately two days a week.

Equal Opportunities: We welcome applications from all backgrounds and are committed to diversity and inclusivity.

About the Team: Join Heathrow's Business Services team to support finance and people activities, including payroll, billing, procurement, and more. We focus on systems, service delivery, and business intelligence, supporting Heathrow’s growth and innovation.