Talent Acquisition Operations Lead

DRW; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A diversified trading firm in London is seeking a Talent Acquisition Operations Lead. You will guide a team of coordinators and ensure a high-touch onboarding experience for new hires. Responsibilities include refining workflows, collaborating cross-functionally, and maintaining accurate onboarding records. The ideal candidate has a Bachelor's Degree, at least 3 years of HR experience, and strong communication skills.

Qualifications

• Minimum of 3 years experience in onboarding or HR coordination.
• Experience scheduling and onboarding candidates.
• Ability to handle confidential information with professionalism.

Responsibilities

• Guide and develop a team of Talent Acquisition Coordinators.
• Lead initiatives to refine workflows and processes.
• Collaborate with cross-functional teams for effective onboarding.

Skills

Mentoring and guiding team members

Organizational skills

Written and verbal communication

Stakeholder management

Problem-solving

Education

Bachelor's Degree

Tools

Workday

Greenhouse

Job description

Overview

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Responsibilities

As a Talent Acquisition Operations Lead, you will guide and develop a small team of Talent Acquisition Coordinators while remaining hands-on in delivering a high-touch onboarding experience for every new hire — from interns to executives. You will collaborate with recruiters, hiring managers, and cross-functional partners to ensure every step of the process is efficient, compliant, and aligned with our culture. In addition to operational responsibilities, you will lead initiatives to refine workflows, implement scalable processes, and coach your team for long-term growth.

• Lead, coach and develop a small team of Talent Acquisition Coordinators, fostering a collaborative, high-performance environment.
• Drive success through clear direction, regular feedback and support for skill development and career progression.
• Support the operational interview process, including but not limited to scheduling, greeting candidates, coordinating schedules, and interview monitoring.
• Prepare and issue offer letters and onboarding documentation in collaboration with internal stakeholders.
• Coordinate pre-hire onboarding activities and ensure readiness for each joiner’s start date. This includes coordination with internal teams such as the help desk and workplace. Facilitating the completion of required pre-hire and new hire documentation (e.g., background checks, tax forms, compliance forms).
• Collaborate with cross-functional teams (IT, Facilities, Payroll, Benefits) to ensure all joiners are equipped to be productive from day one.
• Look for continual process improvement for the Talent Acquisition Operations process while supporting a white glove candidate experience.
• Collaborate with Talent Operations teams to ensure global consistency and collaboration of processes.
• Act as a point of contact for onboarding-related questions from both new hires and managers prior to the start date.
• Maintain accurate onboarding records in both the Applicant Tracking System (ATS) and Human Resources Information System (HRIS).
• Own and support ad hoc HR projects, including process improvements, audits, and documentation updates.
• Generate, prepare, distribute and audit various activity/status reports.

Qualifications

• A minimum of a Bachelor's Degree.
• A minimum of 3 years of experience in onboarding, HR coordination, or a related HR role. This includes experience scheduling and onboarding candidates.
• Proven ability to mentor, guide and inspire junior team members while promoting accountability and growth.
• Ability to provide feedback and navigate conflict.
• Strong organizational skills with the ability to manage multiple processes simultaneously.
• Excellent written and verbal communication skills with a candidate-first mindset.
• Experience working with ATS and HRIS platforms; familiarity with tools like Workday, Greenhouse, or similar systems is a plus.
• Comfortable handling confidential information with professionalism and discretion.
• Strong collaboration and stakeholder management skills, especially with hiring managers and cross-functional partners.
• High attention to detail and a proactive problem-solving approach.
• Familiarity with compliance requirements in onboarding processes, including thorough knowledge of background checks and other compliance considerations.

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