Support Worker - Single Homeless Pathways

Southern Housing; Horsham; On-site; GBP 13,000 - 16,000; Part time

Job summary

A prominent housing provider in the UK is seeking a Support Worker to join their Single Homeless Pathways team. This part-time position requires working 21 hours per week across various locations including Newport, Sandown, Shanklin, and Ryde. Candidates should possess strong communication skills, empathy, and relevant qualifications. The role includes providing support to vulnerable residents, promoting independence, and maintaining safe living environments. Competitive benefits and opportunities for career growth are offered.

Benefits

Paid travel time

Generous mileage allowance

Paid DBS and training

Health benefits package

Employee referral scheme

Qualifications

• Good communication skills to support and engage with residents.
• Empathy and compassion to understand resident needs.
• Ability to adapt to various working environments.
• Willingness to train towards NVQ 2 and NVQ 3 qualifications.

Responsibilities

• Provide support to residents through tailored service plans.
• Deliver services promoting independence and rights.
• Summon professional assistance in emergencies.
• Maintain up-to-date support plans reflecting resident needs.
• Engage residents in achieving their life goals.

Skills

Written and verbal communication skills

Empathy

Patience

Adaptability

Willingness to train towards NVQ 2

Education

At least 5 GCSE passes at grade ‘C’ or above

Job description

Support Worker

£13,759 pa for 21 hours a week + benefits

Newport, Sandown, Shanklin and Ryde – Isle of Wight

We are looking for a Support Worker to join our Single Homeless Pathways team here at Southern Housing.

You will work as part of a team across multiple locations providing support services to vulnerable residents, promoting independence within their home and the wider community. You will provide support services promoting daily living and social skills, health and wellbeing to people who are young or have complex needs so they can develop independent living skills, remain independent and move on to living within the wider community and prevent future homelessness.

This is a part-time role working 21 hours a week and is based outof our different schemes around the Island in Newport, Sandown, Shanklin and Ryde.

Please note, this is a 24/7 hours service and you will be required to undertake sleep-in duties (if applicable) and may be required to be on the on-call rota. This role requires you to hold a full UK driving licence.

What you’ll be doing:

• Provide support to residents and people receiving a service from us, through the principles of housing first and psychologically informed environments, as identified in their needs assessment and support plan
• Deliver services in a way that uses a strengths-based approach promoting independence, rights, choices, dignity and inclusion
• Summon professional assistance in the case of an emergency
• Practice within the criteria set out by the Local Authority, ensuring residents and people who receive a service from us, have an up-to-date support plan which reflects their needs, wishes and agreed outcomes
• Deliver key working sessions, promoting engagement with people in the service, writing plans to help them achieve their goals and desired outcomes
• Maintain and develop professional relationships with people who receive a service from us and stakeholders
• Promote life skills and social skills and encourage resident involvement, playing a key role in the successful implementation of the Customer Involvement Framework.
• Signpost and access specialist services, as required to meet identified outcomes
• Provide assistance with security of the resident’s home, and provide support with maintaining a safe living environment
• Follow health and safety policies and procedures at all times, including lone working and infection control as well as the SI&C QA Guide for Health and Safety

What you’ll have:

• A good level of written and verbal communication skills
• Empathy, compassion and patience
• Able to adapt to working environments
• A willingness and ability to train towards an NVQ 2 in Care
• At least 5 GCSE passes at grade ‘C’ or above (or equivalent, Grade 9-5) including Maths and English
• You will need to be willing and able to train towards an NVQ 3, or equivalent relevant work-based qualification
• You will need to be willing to obtain underpinning knowledge required to perform the duties of the role

Closing date: 7th January 2026 at 23:59pm. Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications.

Benefits in working with us

As a trusting and competitive provider of care and support services on the Island, we can provide you with paid travel time, generous mileage and holiday allowance, paid DBS and training as well as health benefits package. And if you're interested in career progression, then we are the employer for you!

• The ability to buy extra leave and discount cards
• Employee referral scheme
• Cash claim-back on medical treatments
• Full training provided at no additional cost
• Additional payment for sleep-in duties, where applicable
• Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Inclusion and Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.