Supplier Queries Adviser

Co-op; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer is seeking a Supplier Queries Adviser to join their team in Manchester. This hybrid role involves resolving supplier queries related to food goods, managing invoice disputes, and building relationships with internal stakeholders. The ideal candidate should possess strong communication skills and have experience in customer service. A competitive salary and excellent benefits package are offered, making this a great opportunity for career development.

Benefits

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Access to a subsidised onsite gym

Coaching and training for career development

Qualifications

• Strong verbal and written communication skills.
• Experience in customer service roles.
• Proficiency in Excel with VLookups and basic functions.
• Proactively identifies and resolves issues.
• Ability to adapt to fast-paced work environments.

Responsibilities

• Manage all queries and disputes for invoices on food goods.
• Complete reconciliation of invoice statements.
• Resolve price and quantity claim disputes.
• Liaise with suppliers and internal departments.
• Respond to queries via email and supplier portal.

Skills

Good communication skills

Previous customer service experience

Good general IT skills

Problem-solving skills

Ability to work in a fast-paced environment

Tools

Microsoft Office

Job description

Overview

Supplier Queries Adviser
£24,570 plus excellent benefits (Work Level 6C)
Manchester city centre. This role is hybrid – you’ll split time between home and around 2 days a week in the office, ideally Wednesday and Thursday. For details on our hybrid working policy, see the Co-op policy.

We’re looking for a Supplier Queries Adviser to join our Supplier Disputes & Queries team within the Source to Pay team in our Co-op Business Services (CBS) organisation. CBS comprises diverse teams delivering high-quality, reliable and cost-effective business services across the Co-op. You’ll play a key role in helping CBS support and realise our group vision of ‘co-operating to build more value for member-owners everyday’.

As a Supplier Queries Adviser, you’ll help ensure queries and disputes from suppliers are resolved and payments are made accurately and on time. You’ll resolve queries and disputes, build relationships with internal and external partners, and ensure remedial actions are completed accurately. It’s a great opportunity to develop your skills as part of a busy team.

What you’ll do

• Work as part of a team of 5 advisers to manage all queries and disputes for invoices on food goods going into our Co-op depots and stores
• Complete reconciliation of invoice statements
• Resolve price and quantity claim disputes
• Provide copy remittance and Open Items Statements
• Liaise with suppliers, depots, buying teams, and other internal departments across the company to resolve issues
• Respond to queries via email and through the supplier query portal, investigating and resolving issues

This role would suit people who have

• Good communication skills, both verbal and written
• Previous customer service experience
• Good general IT skills with the ability to use Microsoft Office, including Excel with VLookups and other basic functions
• Great problem-solving skills and a proactive approach to work
• Ability to work in a fast-paced environment

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and a great benefits package, including 30% off Co-op branded products in our food stores (and other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development

Building a diverse environment

We’re actively building diverse teams and welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process. We’re part of the Disability Confident scheme, meaning we’ll offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme at Disability Confident Scheme - Co-op Colleagues, and more about our commitments to diversity and inclusion at Diversity and Inclusion.

Please note that we may close applications for this role early.

Application information

As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co-op colleague, this does not need to be completed.

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