Supervisor, XPress

DSV - Global Transport and Logistics; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading logistics company in London is looking for a Customer Service Specialist to ensure efficient transportation and logistics services. The role requires excellent communication skills, a customer-focused mindset, and the ability to solve problems proactively. Candidates should have knowledge of the freight transport industry and be reliable under pressure. This position offers a competitive salary and a range of employee benefits.

Benefits

Competitive Salary Package

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Wellbeing support through WeCare App

Life Insurance

Qualifications

• Excellent communication skills both verbal and written.
• Strong problem-solving skills with the ability to multitask.
• Knowledge of the freight transport industry.

Responsibilities

• Timely and effective communication with customers and internal departments.
• Monitor deliveries to ensure they are completed on time.
• Pro-actively resolve problems with customers and colleagues.

Job description

Overview

Job Req Number: 89299

Time Type: Full Time

DSV are recruiting for a Customer Service Specialist in Feltham. This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. To meet customers’ requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key Tasks

• Timely and effective communication with Customers, partners & internal departments via e-mail and telephone.
• Effective monitoring to ensure deliveries are completed within the agreed timelines.
• Pro-active problem solving with customers and colleagues when issues arise.
• Resolve Credit Management Queries where necessary.
• General Day to Day administrative duties.

Skills and Competencies

• Provision of PODs to meet customer requirements where necessary.
• Provide KPI and reports both externally and internally where required.
• Ensure consignments are rated correctly in order to Invoice in an accurate and timely manner.
• Ensure that all Delivery and Collection consignments are conforming to correct information.
• Liaise with Operations and overseas offices to ensure customer commitments are delivered upon.
• Updating / Verifying the DSV Order Management System with customer booking details.
• Be Customer focused with dedication in your service delivery to meet Customer needs.
• Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary.
• Be reliable with the ability to multitask and have strong problem-solving skills.
• Strong attention to detail, accuracy and numeracy.
• Excellent IT skills with the ability to learn new systems quickly as required.
• Excellent communication skills both verbal and written with a polite, courteous and professional telephone manner.
• Knowledge of the freight transport industry.

What can we offer you?

• Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
• Be part of a company that has strong ambitions and targets for sustainability initiatives. For details on how DSV is working towards these targets, see information on sustainability and ESG.
• Be part of a company that has strong values. For more about DSV and our Values, see information about DSV.
• Employee benefits include:
  • Enhanced Annual Leave Entitlement from start, increasing with length of service.
  • Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
  • Salary Sacrifice Cycle Scheme
  • Wellbeing support through the WeCare App, including access to GPs for you and dependents.
  • LifeWorks app for cashback and discounts on brands.
  • Life Insurance with access to probate support.
  • Eyecare Voucher Scheme

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand. If you are a Recruitment Agency, please contact [e-mail] to discuss.

DSV Careers

If you want to know a bit about DSV Careers, please see below.

DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we continue to grow through innovation and collaboration with world-class team players. We value inclusivity and the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere. Visit DSV and follow us on social media.