Supermarket and Retail Outlets Manager

inploi; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure company seeks a Retail Revenue Manager to oversee team leadership and guest experience at their Doniford Bay location. Ideal candidates will have retail management experience, strong communication skills, and a knack for problem-solving. The role includes an attractive salary, annual bonus, and various team perks including discounts and on-site accommodation options.

Benefits

Annual bonus opportunity

On-site accommodation

Inclusive work environment

Comprehensive training

Career development opportunities

Exclusive team discounts

Qualifications

• Proven experience in retail or hospitality management roles.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Lead and motivate the team for excellent service.
• Ensure guest satisfaction and resolve concerns.
• Monitor team performance and provide feedback.

Skills

Leadership

Communication

Customer service

Problem-solving

Organizational skills

Job description

Join our One Great Team here at Haven as a Retail Revenue Manager, where you’ll make a real impact on delivering outstanding service and creating a memorable shopping experience across our retail outlets.

Position: Retail Revenue Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our team at Doniford Bay, where lush countryside meets sandy beaches located a few miles east of Exmoor. Watchet, Somerset TA23 0TJ GBR

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve operational issues to ensure smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Supermarket Manager, Store Manager or a similar management role within the retail or hospitality industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• Attractive salary plus annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and more.

How to Apply

To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.