Sundry Income Officer

Calderdale Council; Halifax; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local government organization in Halifax seeks an enthusiastic team member for the Sundry Income Team. Responsible for outstanding customer service, managing debt recovery, and liaising with various departments, the ideal candidate will have experience in customer service and possess strong organizational and communication skills. Full training will be provided in a supportive environment.

Benefits

Flexible working opportunities

Supportive team environment

Training and development

Qualifications

• Experience in managing customer accounts and debt recovery.
• Ability to demonstrate strong communication skills.
• Experience in a customer service role.

Responsibilities

• Maintain accounts for sundry debt and ensure recovery actions.
• Assist with invoice amendments and the timely collection of funds.
• Provide courteous service through various communication channels.
• Make decisions regarding court submissions for debt recovery.

Skills

Customer service experience

Debt recovery experience

Strong organisational skills

Effective communication skills

Job description

Overview

We are looking to appoint an enthusiastic and motivated individual to join the Sundry Income Team, within the Finance Service, to provide outstanding customer service to customers who owe sundry debt to the Council. The role involves liaising with clients and stakeholders to discuss outstanding debts, setting up payment plans, and proactively recovering overdue payments. You will be responsible for managing your own caseload, communicating with clients effectively, and ensuring compliance with internal policies and procedures. The role is varied as you will be dealing with a wide variety of debt types and liaising with a large range of departments across the Council. We are a friendly and supportive team, and you will receive full training and support and be encouraged to share your ideas for continuous improvement.

Responsibilities

• Assist with the effective account maintenance for all sundry debt accounts as well as ensuring prompt and effective recovery action throughout the court process of revenues due from all sundry income.
• Assist the Sundry Income Team Leader in ensuring efficient processing of all invoice amendments issuing timely bills and prompt recovery of all outstanding amounts, providing a high-level check on invoicing, collection, and account maintenance functions.
• Provide a friendly, professional, and courteous service to the public through telephone and e-mail enquiries, giving advice on all aspects of sundry debt, working in partnership with all service departments, and other organisations and agencies.
• Ensure efficient processing of all invoices and subsequent collection and recovery of all charges and costs. Pursuing invoices in debt recovery and making decisions regarding the submission of claims via local county court or on-line services which may result in County Court judgements.

If you have recent experience of customer service and/or debt recovery experience, we will welcome your application. The successful candidate will be able to demonstrate strong organisational and communication skills. Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

As part of our Vision, we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.