Store Team Leader: Customer Service & Coaching

Co-op; Windsor; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prominent grocery retailer in Windsor is seeking a Customer Team Leader to lead their store team and provide exceptional customer service. This role involves coaching team members, managing HR processes, and maintaining store operations. You will receive full paid training and enjoy various benefits like generous holiday allowances, a pension scheme, and discounts on store products. If you are looking to grow in a supportive environment while being part of a diverse team, this is the opportunity for you.

Benefits

36 days holiday

10% employer pension contributions

30% store discounts

Full training provided

Access to virtual healthcare

Qualifications

• Customer-focused with a genuine care for the needs of customers and members.
• Ability to balance leading a team and assisting on the shop floor.
• Strong people skills for building positive relationships.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop capabilities through coaching and fostering inclusivity.
• Ensure the store is safe, legal, and fully operational.

Skills

Customer service

Team leadership

Problem-solving

Organizational skills

Flexibility

Job description

A prominent grocery retailer in Windsor is seeking a Customer Team Leader to lead their store team and provide exceptional customer service. This role involves coaching team members, managing HR processes, and maintaining store operations. You will receive full paid training and enjoy various benefits like generous holiday allowances, a pension scheme, and discounts on store products. If you are looking to grow in a supportive environment while being part of a diverse team, this is the opportunity for you.