Store Operations & Customer Experience Lead

Sainsbury's; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading grocery retailer in the UK is seeking a Customer & Trading Manager to ensure smooth store operations and deliver excellent customer service. The ideal candidate will manage a team effectively, drive performance, and uphold operational standards. Key responsibilities include overseeing daily activities, handling employee relations, and meeting performance indicators. This role requires previous experience in a fast-paced environment and leadership skills.

Qualifications

• Proven track record in customer service and team coaching.
• Experience in a fast-paced, customer-facing operational role.
• Demonstrated success in leading team performance.

Responsibilities

• Manage store operations daily as the primary manager.
• Ensure efficient and safe customer service delivery.
• Take accountability for team performance and scheduling.

Skills

Customer service excellence

Team leadership

Performance management

Operational execution

Job description

A leading grocery retailer in the UK is seeking a Customer & Trading Manager to ensure smooth store operations and deliver excellent customer service. The ideal candidate will manage a team effectively, drive performance, and uphold operational standards. Key responsibilities include overseeing daily activities, handling employee relations, and meeting performance indicators. This role requires previous experience in a fast-paced environment and leadership skills.