Store Manager - St Pauls Cray (Orpington)

St Christophers; Orpington; On-site; GBP 27,000; Full time

Job summary

A charitable organization is seeking a Store Manager in Orpington to oversee the daily operations of their store. The ideal candidate will manage staff, ensure compliance, and deliver outstanding customer service. Responsibilities include stock management, staff supervision, and achieving sales targets. With base salary of £26,446 plus additional payment, this permanent role offers a fast-paced environment. The position requires strong leadership and excellent people skills. Applications close on 31st December 2025.

Qualifications

• Experience in a busy, hands-on environment with a focus on getting things done.
• Demonstrable experience in supervising or managing teams.
• Customer-facing experience with a history of delivering great service.

Responsibilities

• Oversee all store operations including stock, staff, and compliance.
• Accountable for the store's success and report to the Area Manager.
• Supervise Assistant Management and volunteer staff.

Skills

Supervisory experience

Customer service

Problem-solving

People skills

Job description

Job Summary

Location: BR5 2RA, Orpington, London, South East, UK. Store Manager - St Pauls Cray. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Store Manager. Salary: £26,446 per annum plus £1,500 additional payment per annum. Employment Terms: Permanent, 36 hours per week (Monday to Sunday based on a 7‑day rota). Location: St Paul’s Cray.

Responsibilities

You’ll be responsible for running one of our successful and fast‑paced high‑street stores, overseeing all areas including stock, staff, and compliance. You’ll take accountability for the success of the store and will report into an Area Manager. You’ll be responsible for opening and closing, as well as all compliance matters including health and safety and cash handling. You’ll be managing all areas of our stock journey, from sorting, pricing, and displaying donations to making a sale. Expect a varied role where no two days are the same and you see items you’ve never seen before every day. You’ll be making sure all these steps are undertaken in the most effective possible way to meet the demands of the store. This is a management position and includes supervising Assistant Management and a team of extraordinary volunteers. They are all critical to success and it’ll be your job to create a welcoming environment for everyone while still getting the job done.

Qualifications

• You’ll have excellent experience in a busy, hands‑on environment where you are used to getting things done at pace.
• You’ll have demonstrable experience in a supervisory or management position overseeing a team of people, including training and managing performance.
• You’ll have experience in a customer‑facing environment where you’ve delivered great customer service throughout your working day.
• You’ll have experience working to targets and KPIs, making commercial decisions to meet them.
• Retail experience is desirable but not essential.
• You’ll have great people skills and the ability to lead and supervise paid and voluntary staff.
• You should have the ability to problem‑solve and work under pressure while being self‑motivated and driven.

About the Employer

We are proud to offer world‑class palliative and end‑of‑life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. Being part of the retail and trading arm of the Hospice means raising vital funds to support this mission.

Application

Closing Date: 31st December 2025. In the event we receive a high amount of applications, we reserve the right to close the job earlier than the initial closing date.

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