Store Manager (Leeds)

Belstaff; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premium apparel brand in Leeds is seeking a Store Manager who will embody its values and lead the store's team towards achieving sales excellence. The ideal candidate has experience in luxury retail management, is driven by a customer-centric approach, and possesses strong leadership skills to inspire and motivate a diverse team. You will be responsible for driving sales, managing stock, and upholding exceptional customer service standards. This role presents an opportunity to make a significant impact within a dynamic retail environment.

Benefits

Equal opportunity employer

Diversity in hiring

Qualifications

• Experience in a similar management role for a premium/luxury apparel brand.
• Competence in using Microsoft Office tools like Outlook and Excel.
• Strong understanding of driving a customer journey from an omnichannel brand.

Responsibilities

• Drive sales and service expectations while managing a team.
• Engage existing clients and attract new business through CRM.
• Own Visual Merchandising and store presentations.

Skills

Leadership

Customer Service

Sales Management

Team Building

Data Analysis

Tools

Microsoft Office Suite

Job description

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race‑car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a Store Manager to join our brand new team in Leeds.

As our Leeds Store Manager, you will embody the Belstaff values, taking ownership for the success of your store by driving sales, delivering exceptional customer service, inspiring and leading your team, whilst coordinating seamless operations. You will join us with experience of a similar role from a comparable business.

We are looking for someone who will be responsible for :

• Leading by example to prioritise and create a client centric culture that exceeds the benchmark for our industry
• Equipping and empowering the team to deliver memorable storytelling and achieve targets through regular training, coaching and development
• Consistently achieving sales targets and KPIs, motivating the team as well as making a significant personal contribution
• Monitoring sell through and responding with commercial solutions
• Reporting to Head of Retail and proposing actions to enhance performance
• Engaging existing clients and attracting new; actively encouraging the team to use an entrepreneurial approach and using CRM to maximise brand loyalty
• Managing stock closely including labelling, tagging and storage, whilst monitoring shrinkage
• Maximising stock levels on the shop floor, promoting key products and maintaining awareness of current press and editorial features
• Developing business initiatives and assisting in the planning and co‑ordination of in‑store promotional events
• Owning the Visual Merchandising for the store including following guidelines, maintaining excellent standards, delivering training to your team and sharing updates with Head Office
• Engaging the team through strong leadership, hosting regular updates, setting objectives and developing trust and loyalty through fair and consistent management of the team
• Managing recruitment and selection processes
• Identifying and resolving all employee issues in a prompt and professional manner, in partnership with the HR Team
• Ensuring all administrative aspects of the role are carried out efficiently and accurately
• Producing monthly staffing schedules
• Proactively managing and following all company rules and HSE legislation, and providing regular training so that the team can do the same
• Following Company, Store Security, cash handling and key holding procedures and ensure they are adhered to at all times
• Coordinating and participating in all audits and counts

We are looking for someone who has :

• Experience in a similar management role for a premium / luxury apparel brand
• A commercial approach to driving sales and service in the store forward, with a strong awareness of the market
• Demonstrable experience of driving a customer journey from an omnichannel brand approach
• A balanced portfolio of strengths across Sales, People Development, Operational Excellence and Customer Service / Clientelling
• Competence using the Microsoft Office Suite including Outlook, Powerpoint and Excel
• Confidence and experience of analysing reports and converting data into tangible action plans

We are looking for someone who is :

• Inspired by working for Belstaff
• A strong leader; able to inspire and motivate the team
• Adept at team building including training, mentoring and coaching
• Positive, proactive and driven by achieving targets
• Highly communicative
• Successful at building rapport and ongoing relationships with clients and colleagues
• Organised, able to effectively prioritise and delegate
• Calm and measured under pressure whilst maintaining high standards and attention to detail

Where to from here?

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.