Store Manager in Durham)

Priority Recruitment LTD; North East; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading telecommunications company in Durham is seeking an experienced Store Manager to lead operations and enhance customer experience. You'll manage a dynamic team, drive sales, and enjoy competitive compensation, with a basic salary of £30,000 and potential earnings of up to £42,000+. Join a successful brand with a focus on personal and professional growth in a fast-paced environment.

Benefits

Uncapped commission

Exclusive staff discounts

Team incentives and social events

Qualifications

• Proven background in telecoms, tech, or customer-focused retail.
• Experience coaching and motivating sales teams.
• Strong track record of achieving sales targets.

Responsibilities

• Lead a customer-first environment on the shop floor.
• Manage daily store operations and team performance.
• Monitor stock levels and maintain product presentation.
• Coach team members to achieve sales KPIs.

Skills

Customer service

Team leadership

Sales driven

Communication

Proactive problem-solving

Job description

Job Title:Store Manager

Location:Durham

Basic Salary: £30,000

OTE: Between £36,000 - £42,000+ per annum

Shift and schedule:Trading hours are 9 am - 5:30 pm, Monday to Saturday, and closedon Sundays. 5 over 7 day working pattern

Priority Recruitmentare pleased to present this exciting opportunity for aStore Leaderbased inDurham.

This opportunity offers complete autonomy, a defined progression path, and the chance to be part of an award-winning sales team. With industry-leading support and a tailored training platform, this role offers plenty of opportunities for personal and professional growth. Our client is a leading telecoms brand, priding themselves on providing some of the most competitive mobile and broadband contracts and deals on the hottest new phones and accessories.

Are you an experienced Store Manager or a Retail/Sales Management professional ready to step into a dynamic new role?

What’s in it for you:

• Starting salary of £30,000per annum, depending on relevant experience.
• Monthly commission, paid on performance, with anuncapped structurethat rewards results.
• Join anaward-winning franchiserecognised for excellence within the telecoms industry.
• Enjoyexclusive staff discountson phones, plans, and accessories – plus extended perks for friends and family.
• Access premium accessories at cost price– ideal for tech lovers and savvy savers alike.
• Regularteam incentives, social events, and monthly recognition awardsto celebrate wins and keep things fun.

More about the role:

• Welcoming customers into the store and setting the tone for a professional, approachable, and customer-first environment.
• Leading by example on the shop floor - offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer’s needs.
• Managing day-to-day operations, ensuring the team delivers outstanding service and achieves commercial targets.
• Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions.
• Overseeing the sales floor - stepping in to support team members, resolve customer queries, and drive performance.
• Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards.
• Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied.
• Taking ownership of store presentation, compliance, and cleanliness, ensuring everything’s running smoothly behind the scenes.
• Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results.
• Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements.
• Bringing energy, organisation, and initiative, you’re the go-to person when things need sorting quickly and effectively.

Successful Applicant:

• Proven background in a telecoms, tech, or customer-focused retail/sales environment.
• Confident leading from the front – experienced in coaching and motivating teams to smash sales targets.
• Thrives in fast-paced, target-driven settings where every day brings something new.
• Strong track record of delivering results, both individually and through others.
• Hands-on and proactive – just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance.
• Passionate about tech and telecoms – stays up to date with the latest products, plans, and market trends.
• Clear, confident communicator who knows how to get the best out of their team and build customer trust.
• Positive, solutions-focused attitude – driven by hitting goals and creating a brilliant in-store experience.
• Comfortable working independently and making decisions that benefit the team, the customer, and the business.

About Priority Recruitment

We are a retail specialist agency, established in 2012 with a unique goal in mind: to create genuinely awesome recruitment experiences with a personal touch.

Rated 4.9/5 on Google, we value our staff and go out of our way to ensure they have a positive experience with us and our clients.

Whether you’re an experienced Store Manager or are ready for the next step in your managerial career, this is an incredible opportunity to become a part of an ambitious and successful brand.

Apply now for more details, we’d love to hear from you!