Store Detective Supervisor

Mitie; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading retail security provider is seeking a Store Detective Supervisor to manage a team across the London, Kent, and Essex region. The role involves supervising store detectives, conducting regular audits, training staff, and liaising with the National Crime Centre. Candidates must have supervisory experience in security, a valid SIA licence, and a full UK driving licence. Competitive salary and benefits, including travel expenses and discounts.

Benefits

Ongoing professional development

20% Discount with B&Q

Equipment provided

Opportunities for advancement

Qualifications

• Proven experience in a supervisory security role, ideally within the retail or loss prevention sector.
• Valid SIA licence (Security Guarding or Door Supervisor).
• Full UK driving licence with access to your own vehicle.

Responsibilities

• Supervise and support a team of store detectives across various locations.
• Conduct welfare checks, on-site audits, and performance evaluations.
• Deliver training and mentoring to maintain high operational standards.

Skills

Supervisory experience

Interpersonal communication

Organizational skills

Leadership abilities

IT literacy

Job description

Overview

Job Title: Store Detective Supervisor

Location: London South East (Travel Required own vehicle)

Salary: Competitive + Travel Expenses + Benefits

About Us: We are a leading provider of retail security solutions, partnering with national retailers to deliver a safe and secure shopping environment. We are currently seeking a proactive and experienced Store Detective Supervisor to oversee and support a team of 12 store detectives across the London / Kent and Essex region with our B&Q Contract.

Job Summary

As the Store Detective Supervisor, you will be responsible for the management, support, and development of a team of store detectives. This includes conducting regular welfare visits, training, rota management, and liaising with our national crime centre and our stakeholders B&Q. You will play a critical role in ensuring operational excellence and the safety of store environments.

Key Responsibilities

• Supervise and support a team of 12 store detectives across various locations numbers of stores close by London, Kent and Essex.
• Travel regularly to conduct welfare checks, on-site audits, and performance evaluations.
• Deliver training and mentoring to new and existing detectives to maintain high operational standards.
• Liaise closely with retail clients and the National Crime Centre to ensure coordinated deployment and crime reporting.
• Create and manage staff rotas, ensuring adequate cover and operational continuity.
• Monitor and audit performance to maintain service quality and adherence to company policies.
• Provide regular reports to Operation Management on team performance, incidents, and site activity.

Essential Requirements

• Proven experience in a supervisory security role, ideally within the retail or loss prevention sector.
• Excellent interpersonal and leadership skills.
• Strong organisational and time management abilities.
• Valid SIA licence (Security Guarding or Door Supervisor).
• Full UK driving licence with access to your own vehicle and willingness to travel throughout London and Essex / Kent.
• Good knowledge of Loss prevention and procedures related to retail acquisitive crime.
• IT literate with ability to complete reports and rota systems.

Desirable

• Previous experience liaising with law enforcement agencies or national crime centres.
• Experience in conducting audits and compliance checks.
• Conduct regular site visits, actively engaging with B&Q colleagues and fostering strong customer relationships across the contract.
• Attend regional and national meetings, contributing to improving performance.

Benefits

• Competitive salary with mileage and travel expenses will be paid.
• Ongoing professional development
• Equipment provided
• Opportunities for advancement within the company
• 20% Discount with B&Q and various discounts within Mitie and also Benefits with being part of Mitie shares.

How to Apply

Please submit your CV along with a cover letter detailing your relevant experience and why you are a good fit for the role.