Stock and Customer Service assistant

Calor; Norwich; On-site; GBP 24,000 - 26,000; Full time

Job summary

A logistics management company in Norwich is seeking a proactive Logistics Agent. You will maintain site safety standards, manage inventory and assist in transport planning, requiring exceptional customer service skills. The ideal candidate has experience with SAP and is committed to working as part of a dynamic team. This permanent, full-time role offers a salary of £24,570 - £26,000 per annum.

Qualifications

• Experienced customer service professional with a positive attitude.
• Excellent organisational skills and able to work well in a team.
• Committed and flexible to meet business demands.

Responsibilities

• Support site management in achieving compliance obligations.
• Contribute to a safety-first operation and drive towards an incident free workplace.
• Place orders on system for delivery/collection using SAP.

Skills

Customer Service

Organisational skills

Teamwork

Microsoft Office

Attention to detail

Tools

SAP

Tru Tac

Job description

Overview

Logistics Agent L1Location: NorwichSalary: 24,570 - £26,000 Per AnnumContract Type: Permanent / Full TimeJoin our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls, and assisting in transport planning through effective customer master data management. This customer-focused position demands exceptional customer service skills across various communication platforms.We are looking to recruit a Customer Service driven Logistics Agent for our site in Norwich.

Responsibilities

• Support site management in achieving compliance obligations, inventory, financial, health and safety, and transport.
• Contribute to a safety-first operation and drive towards an incident free workplace.
• Place orders on system for delivery/collection using SAP.
• Take Inbound/outbound calls for customer orders, queries, and general information.
• Process orders, refunds/credits, and cylinder refill agreements.
• Receipt stock in/out received on trailers.
• Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
• Raise and receipt Purchase orders and ensure correct stock levels are maintained.
• Review daily aborts, cancels, and fill returns.
• Support drivers in reviewing daily runs, printing loading sheets and manifests.
• Track our drivers through Telematics system.
• Agency time sheets.
• General housekeeping.

Qualifications

• An experienced Customer Service/Driven professional with a positive attitude.
• An administrator with excellent organisational skills.
• Able to work well in a team supporting colleagues and sharing best practice.
• Committed and flexible to meet business demands.
• Able to take Personal Ownership of tasks, especially safety.
• Experienced in Microsoft office, SAP and Tru Tac.
• Articulate with good attention to detail.