Social Account Manager

Ogilvy UK; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading advertising agency in London seeks a Social Media Account Manager to manage campaigns for a high-profile B2B tech client. The role requires 4+ years experience in social media account management, along with excellent communication and organisational skills. You'll collaborate with internal teams to deliver exceptional results while building strong client relationships. Enhanced benefits and a flexible working model are offered.

Benefits

25 days annual leave + 1 Volunteer Day

Enhanced Maternity, Adoption and Shared Parental Leave

Flexible Working Model

Wellbeing and Health benefits

Season Ticket Loan

Life Assurance

Qualifications

• 4+ years of social media account management experience, ideally in B2B.
• Strong understanding of social media algorithms and best practices.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage campaigns for a high-profile international B2B tech client.
• Build productive client relationships and manage expectations.
• Lead local teams and coordinate efforts with a global strategy.

Skills

Social media account management

Understanding of social media platforms

Communication skills

Organisational skills

Problem-solving

Interpersonal skills

Tools

Analytics tools

Social media management tools

Job description

Overview

Department: Social & Content / Advertising
Location: London
Contract: 12-month fixed term contract
Full Time/Part time: Full Time
Reporting into: Client Partner

About Ogilvy:

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madrí beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondel11ez International, Unilever, TK Maxx and Pernod Ricard.

In 2023, Ogilvy UK celebrated their75thanniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.

The Role

This role offers the exciting opportunity to work on a high-profile international B2B tech client, driving their marketing and advertising efforts across a global network. You will be responsible for managing campaigns throughout the year, collaborating with our strategy, creative, and production teams to deliver best-in-class advertising campaigns and content that resonates with a global audience.

This role is ideal for someone with a strong understanding of B2B marketing and advertising, particularly within the technology sector. You should have experience managing organic content and paid campaigns that build brand advocacy. The ideal candidate will know how to effectively manage an account, following processes and ways of working internally, with agency partners, and with our clients.

You will be responsible for managing two small local teams, ensuring alignment with the global strategy and facilitating effective communication and collaboration. You will also work closely with our global network, coordinating efforts and ensuring consistent brand messaging across all regions.

The candidate will have the support of a Client Partner to not only deliver content but ensure it is performing effectively on an on-going basis, leaning into our data teams for insights on reporting, and performance.

What you’ll be doing

Client Relationship Management

• Build and create productive client relationships with junior and mid-level clients throughout the delivery of projects, clearly communicating and managing expectations throughout.
• Proactively consider how actions will affect clients; responding quickly to meet client’s needs, resolve problems; avoid over-commitment.
• Understand the importance of account ‘admin’ - issuing contact reports etc.
• Act as the client’s trusted advisor by providing strategic guidance with insight into marketing, best practice and performance, providing opinions about the brief and the work and being keen to contribute.
• Have a solid understanding of process and proactively manage projects – facilitating conversations between team members and considering how we can make the work even better at each stage.
• Increasingly be able to see the work we do in its strategic context – how and why it answers a business problem and how it connects to the bigger picture.
• Provide opinions about the brief and the work and be keen to contribute – clearly valuing the quality of the work over a pure focus on process.
• Collaborate with clients to develop comprehensive strategies tailored to their objectives, target audience, and budget.
• Manage the curation and development of content.
• Ensure content is performing and effective on an on-going basis, leaning into the data team.

Delivery

• Comfortably take responsibility for successful delivery of the projects assigned to you, with light supervision.
• Understand what decisions are within your remit, and what is not, and engage others accordingly to ensure that those who are accountable can assist and guide as needed.
• Identify potential project risks and develop contingency plans.
• Lead client’s projects and remain responsible for their daily management, while building strong relationships and fostering good team spirit with both clients and members of the agency to bring great ideas and creative work to life.

Commercial Acumen

• Recognise when to escalate issues which have commercial implications with your account director.
• Proactively consult with key members of the project teams (internal and external), to facilitate partnership-oriented actions.

Problem Solving & Decision Making

• Resolve problems and make decisions on your own projects, consulting with stakeholders as needed. Actively recognise when escalation is necessary without being prompted.
• Create relevant options for addressing problems/opportunities and achieving desired outcomes on your projects. Take your line managers and partners solutions, not problems.

Required Skills and Experience

• 4+ years of social media account management experience (B2B experience a plus).
• Strong understanding of social media platforms, algorithms, and best practices.
• Proficiency in social media management and analytics tools.
• Excellent communication and interpersonal skills.
• Experience delivering paid and organic social content.
• Organised, confident, and detail oriented.
• Passionate about social media and staying ahead of trends.
• Ability to collaborate effectively with internal and external teams.

How we help you Thrive

• 25 days annual leave + 1 Volunteer Day
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am – 4pm
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.

Equal Opportunities & Accessibility

At Ogilvy we pride ourselves on being an inclusive and equal opportunities employer. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, sexual orientation and physical or mental disability, etc. We are also actively focused on encouraging greater representation by bringing more under-represented talent into our organisation. This is hugely important to us.

If you require any adjustments to support your application or working conditions, please let us know. We are committed to an accessible application experience.