Showroom Host

Group 1 Automotive; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading automotive retail group in the UK is seeking a Showroom Host to welcome customers and manage the showroom environment. This role requires excellent communication skills, the ability to multitask, and a friendly demeanor. Ideal candidates will have experience in customer service and administrative duties. The position offers competitive benefits and the opportunity to be part of a dynamic team committed to excellence.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Industry-leading family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 access to healthcare professionals

Paid volunteering day

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance with cover options

Flexible working options

Qualifications

• Demonstrated experience in a customer service role.
• Strong communication and interpersonal skills.
• Proven ability to multitask under pressure.
• Excellent organisational skills.
• IT literate with proficiency in Microsoft Office.

Responsibilities

• Greet and welcome customers and visitors professionally.
• Accurately record calls and visits.
• Perform general administrative duties.
• Manage the customer waiting area and showroom.
• Provide support with additional tasks.

Skills

Customer service experience

Strong communication skills

Organisational skills

Attention to detail

IT literate with Microsoft Office

Job description

Overview

Showroom Host – Audi Finchley Road

Want to meet your potential and have a great time doing it?

In this customer facing role you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Greet and welcome customers and visitors in a friendly and professional manner
• Accurately record calls & visits, and relay messages in timely manner
• Perform general administrative duties, such as managing emails and handling customer enquiries
• Manage customer waiting area and showroom, ensuring a clean and welcoming environment
• Provide support with additional tasks as required to ensure smooth business operations

Helpful skills and qualifications

Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you.

• Demonstrated experience in a customer service role, with the ability to consistently deliver a positive customer experience
• Strong communication and interpersonal skills, with a friendly and professional manner
• Proven ability to multitask and perform well under pressure
• Excellent organisational skills, with strong attention to detail
• IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.