Showroom & Client Services Coordinator

Bert Frank; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A luxury lighting brand is seeking a Showroom & Client Services Coordinator to manage their showroom and support client services. This role involves hands-on management of the showroom, preparing sales quotes, liaising with clients, and coordinating events. Ideal candidates should be organized, confident in client interactions, and have experience in client services or showroom coordination. The position is primarily office-based with some flexibility for remote work.

Benefits

Discretionary annual bonus

Qualifications

• Previous experience in a showroom, client services, coordination, or office-based role is a plus.
• Comfortable juggling multiple priorities.
• Confident and professional dealing with clients.

Responsibilities

• Manage the day-to-day operations of the showroom to keep it presentable and welcoming.
• Prepare quotations for the sales team and liaise with clients.
• Provide light PA support to the Managing Director.

Skills

Highly organized

Customer service skills

Sales support skills

Coordination skills

Job description

Location: 67 Farringdon road

About Us:

Bert Frank is a luxury lighting brand manufacturing high-end, British-made lighting for residential and commercial spaces worldwide. We are a small but fast-growing and collaborative team passionate about craftsmanship, quality, and client service.

We are looking for a Showroom & Client Services Coordinator to join our team and play a central role across the business. This is a hands-on, people-facing position combining showroom management, client services, sales support, and office coordination, with light PA support to the Managing Director.

This role is primarily office-based, with up to one day per week working from home by agreement.

The Role

This is a varied role working across departments and supporting the day-to-day running of the business. You will be the face of the showroom, a key support to the sales and operations teams, and a reliable point of contact for clients.

Showroom & Events

• Day-to-day management of the showroom, ensuring it is always presentable and welcoming
• First point of contact for incoming calls, deliveries, and general enquiries
• Welcoming clients, designers, and partners
• Coordinating and supporting events held in the showroom, including preparation and on-the-day support

Client Services & Sales Support

• Preparing quotations for the sales team
• Liaising with clients to answer product and pricing enquiries
• Sending quotes and relevant information and following up on requests
• Supporting the sales team with client-related administration

Samples & Marketing Materials

• Managing product samples, including inventory, sending samples to clients, and tracking returns
• Monitoring stock levels of samples and marketing materials
• Reordering lookbooks, business cards, and other printed or physical materials

Operations & Office Support

• Supporting the operations team when needed
• Helping coordinate information between sales, operations, and production
• Ordering office supplies and supporting the smooth day-to-day running of the office

Managing Director Support

• Light PA support, including expenses, bookings, travel, and diary coordination as required

Marketing Support

• Ad hoc support to the marketing team when needed, including coordination and admin support

About You

• Highly organised and comfortable juggling multiple priorities
• Confident and professional dealing with clients in person, on the phone, and by email
• Proactive, reliable, and happy to be hands-on
• Comfortable working across teams rather than in a single department
• Previous experience in a showroom, client services, coordination, or office-based role is a plus

Practical Details

• Full-time, office-based role
• Up to one day per week working from home
• Discretionary annual bonus
• London-based showroom

References essential.