Shift Manager - Full-Time (36 Hours/Week)

Heron Foods; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Shift Manager in Gateshead to lead the store's daily operations. You'll motivate the team, ensure customer satisfaction, and maintain store standards. Ideal candidates will have a background in supervisory roles and strong leadership capabilities. This position offers a full-time contract with competitive pay and benefits. Apply now to join a dynamic retail environment.

Benefits

Staff Discount: 10% off at Heron Foods and B&M stores

Career Development: Access to training and leadership development

Wellbeing Support: 24/7 GP access and confidential support

Qualifications

• Previous experience in a supervisory or team leader role in retail or similar environments.
• Strong motivational leadership style.
• Great communication and problem-solving skills.

Responsibilities

• Leading and motivating the team during your shift.
• Providing excellent customer service.
• Keeping the store well-presented and fully stocked.
• Supporting stock deliveries and stockroom management.
• Acting as a keyholder for store opening and closing.

Skills

Supervisory experience in retail

Motivational leadership skills

Communication skills

Problem-solving skills

Organizational skills

Job description

Overview

Drive Store Success: Shift Manager – Full-Time (36 Hours/Week)

Location: Durham Road, Tyne and Wear, NE9 5EF

Pay: £12.50 per hour

Hours: 36 hours per week

About Heron Foods

Lead by Example in a Fast-Paced Retail Environment

At Heron Foods, we’re all about delivering great value and excellent service across our 340+ stores nationwide. As a Shift Manager, you’ll be a key part of the leadership team, helping to run the store smoothly, energising the team, and ensuring our customers have a fantastic shopping experience.

Benefits

• Staff Discount: 10% off at Heron Foods and B&M stores
• Career Development: Access to training and leadership development through Future Flyers
• Wellbeing Support: 24/7 GP access for you and your household, plus free, confidential support
• Rewarding Extras: Long-service awards, colleague discounts, and much more

What You’ll Be Doing

As a Shift Manager, you'll play a central role in the store’s daily operations. Your responsibilities will include:

• Leading and motivating the team during your shift to maintain high store standards
• Providing excellent customer service and confidently handling customer queries
• Keeping the store well-presented and fully stocked
• Supporting stock deliveries and efficient stockroom management
• Acting as a keyholder, with responsibility for store opening and closing

Why You’ll Love This Role

This isn’t a desk job—it’s an active, fast-moving position where your leadership skills really shine. You’ll be hands-on with your team, making decisions on the go and setting the tone for a productive, positive store environment.

What We\'re Looking For

You’ll thrive in this role if you have:

• Previous experience in a supervisory or team leader role in retail or similar environments
• A strong, motivational leadership style
• Great communication and problem-solving skills
• The ability to stay organised and adaptable under pressure

Also Known As

This role may also be listed as: Duty Manager, Team Leader, Store Supervisor, Assistant Manager, Keyholder, Floor Manager, or Section Leader. If you’ve worked in any of these positions—or are ready to step up—this could be the ideal opportunity for you.

Apply Now

Don’t miss your chance—apply early as we may close this vacancy sooner than expected.

At Heron Foods, we celebrate diversity and inclusion and are proud to be an equal opportunity employer.