Shift Leader: Customer‑Centric Retail Lead

Tesco; Ilkeston; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent retail company in Ilkeston is seeking a Shift Leader to coordinate store operations and enhance customer service. In this role, you will oversee day-to-day activities, manage store cleanliness, and support the Store Manager. Ideal candidates will possess strong communication skills, problem-solving abilities, and a customer-focused mindset. The position promises a dynamic work environment and opportunities for personal growth within a supportive team. Join us in making a difference in our community and ensuring customer satisfaction.

Qualifications

• Ability to effectively communicate with customers and colleagues.
• Strong focus on providing excellent customer service.
• Capable of resolving problems efficiently.
• Ability to work within a team environment.
• Attention to detail to ensure store standards.
• Adaptable to changing work environments.
• Technical skills for operational tasks.
• Effective time management to prioritize duties.

Responsibilities

• Coordinate team activities for customer satisfaction.
• Manage store opening and closing procedures.
• Serve as main contact for colleague queries.
• Support Store Manager with events and activities.
• Ensure cleanliness and organization of the store.
• Prioritize product replenishment.
• Manage pricing integrity and reduce overcharges.
• Assist in overseeing store operations and staffing.
• Maintain communication with team members.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A prominent retail company in Ilkeston is seeking a Shift Leader to coordinate store operations and enhance customer service. In this role, you will oversee day-to-day activities, manage store cleanliness, and support the Store Manager. Ideal candidates will possess strong communication skills, problem-solving abilities, and a customer-focused mindset. The position promises a dynamic work environment and opportunities for personal growth within a supportive team. Join us in making a difference in our community and ensuring customer satisfaction.