Shift Leader

Caffe Nero; Dacorum; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading coffee shop chain in Dacorum is seeking a Shift Leader to oversee store operations and ensure excellent customer service. With a starting salary of £12.26 per hour, rising to £12.41, this is a full-time, permanent position. The role offers opportunities for training and professional growth, alongside perks like free drinks and substantial discounts on food. We're looking for energetic individuals who love engaging with customers.

Benefits

Unlimited free handmade drinks

Up to 75% off food

Career growth opportunities

Length of service recognition

Potential earnings for referrals

Responsibilities

• Lead the store team and support in the running of the store.
• Provide excellent customer service and deliver high standards of coffee and food.
• Assist with day-to-day store operations and achieve store targets.

Skills

Excellent customer service

Team leadership

Communication skills

Job description

Shift Leader – Berkhamsted, United Kingdom

Salary: to £12.41 per hour

Contract: Full Time, Permanent

Posting date: 2025-10-18

Responsibilities

• Lead the store team and support in the running of the store
• Provide excellent customer service and deliver high standards of coffee and food
• Assist with day-to-day store operations and achieve store targets

What you can expect

• Brilliant training – no experience is required!
• Opportunity to grow your career and develop personally and professionally
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you’re on shift
• 50% off all handmade drinks and 40% off everything else when you’re off shift
• Recommend A Friend Scheme, with potential earnings up to £750 for referrals
• Length of service recognition
• Access to our benefits platform with hundreds of discounts, rewards and offers
• Incentive 'Nero 90': a potential extra 15p per hour if the store achieves the Customer Satisfaction score

Why choose us?

When you join Caffè Nero, you’re joining a group of caring, supportive and friendly people. You’ll deliver fantastic service while learning and growing in a great team and having fun along the way.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers, we’d love to hear from you!