ServiceNow System Administrator

Government Recruitment Service; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government agency in the UK is seeking a ServiceNow System Administrator to manage and support their ServiceNow instances. This role involves providing technical and operational support to ensure seamless service for over 120,000 colleagues. The ideal candidate will have experience in ServiceNow administration, excellent problem-solving skills, and a strong understanding of digital technologies. This position offers the opportunity to work in a complex technical environment and contribute to significant public service efforts.

Qualifications

• Experience with ServiceNow platform administration and management.
• Strong technical support skills and ability to resolve incidents.
• Understanding of digital technologies and their limitations.

Responsibilities

• Implement and maintain ServiceNow features/applications.
• Provide day-to-day support of services/solutions.
• 3rd line support for incidents and problems.
• Monitor infrastructure services and take action as needed.
• Develop expertise in platform security and performance.

Skills

ServiceNow Administration

Technical Support

Problem Solving

Infrastructure Management

Job description

Overview

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Do you thrive in complex technical environments?

Could you help support over 120,000 colleagues and 20 million citizens through cutting-edge platforms like ServiceNow and Amazon Web Voice?

Join us at DWP Digital, where you’ll be part of the largest government implementation of ServiceNow in Europe.

You will be responsible for the day-to-day management and administration of all DWP ServiceNow instances together with our Amazon Web Voice capability and supporting infrastructure. This will include providing technical and operational support that safeguards the live service.

Our product delivery unit is driven by the desire to enable our colleague’s interactions with the digital environment to be as seamless and painless as possible, and act as an enabler to the departments primary purpose of supporting 20 million people every day to help them to find work and save for their future. The platform currently supports circa 120,000 colleagues across the multiple ServiceNow modules and applications, exposing us regularly to a wide range of different challenges and opportunities within the ServiceNow ecosphere.

As a ServiceNow System Administrator your responsibilities will include:

Responsibilities

• Implement and maintain ServiceNow features/applications to meet strategic plans and roadmaps.
• Deal with and take decisions on day-to-day support of services/solutions relating to own work area and to those they manage. Provide technical support and assistance to delivery teams.
• 3rd line support for incidents, problems and changes. Ensures that the right actions are taken to investigate, resolve and anticipate problems.
• Administration and support of infrastructure solutions.
• Monitoring of infrastructure services including alerts and taking appropriate action where required.
• Maintain a solid understanding of the technical concepts relevant to the role, recognising how they integrate within the broader digital landscape and being mindful of the limitations of digital technologies when designing or supporting solutions.
• Your role will include line management duties alongside developing an expertise as a subject matter expert in platform security, performance or integrations.