ServiceNow Catalogue Quality Assurance and Delivery Lead

Pontoon; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy in the UK is looking for a ServiceNow Catalogue QA & Delivery Lead based in Bromley. This role involves leading the testing strategy for ServiceNow catalogue enhancements, ensuring all solutions meet functional requirements. The ideal candidate will have extensive experience with ITSM, ServiceNow workflows, and Agile practices, alongside strong project management skills. A daily rate of £700 is offered for this 6-month contract role, with the possibility of extension.

Benefits

Competitive daily rate

Collaborative work environment

Qualifications

• Strong understanding of ITSM and ServiceNow functionality.
• Experience managing end-to-end project lifecycle for ServiceNow enhancements.
• A proven track record in testing service management processes.

Responsibilities

• Develop and optimise testing strategies and automation.
• Ensure timely delivery of project aspects using JIRA.
• Validate workflows, automation, approvals, and integrations.

Skills

Understanding of IT Service Management (ITSM) processes

ServiceNow experience (especially Service Catalogue)

End-to-end testing / QA experience

Agile delivery experience

Highly organized and detail-oriented

ALM Octane

Python

Java

Tools

Jira

Job description

Job Title: ServiceNow Catalogue QA & Delivery Lead
Location: Bromley - 3 Days Onsite
Contract Length: 6 Months (Possibility for Extension)
Daily Rate: Circa 700/Day
Working Pattern: Full Time

Are you a dynamic leader with a passion for quality assurance and delivery in the exciting world of IT Service Management? Our client is seeking a ServiceNow Catalogue QA & Delivery Lead to bring a 'testing mindset' to their team and drive successful outcomes in their Service Enablement journey.

Position Overview

In this role, you will be the subject matter expert on testing practises, responsible for establishing effective testing strategies and processes to ensure the successful delivery of the Request catalogue build-out. You'll play a pivotal role in managing the end-to-end project lifecycle for ServiceNow catalogue enhancements.

Primary Skills Required

• Understanding of IT Service Management (ITSM) processes and ServiceNow Service Catalog functionality.
• ServiceNow experience (especially Service Catalogue / ITSM / Service Request workflows)
• End-to-end testing / QA experience -Validating workflows, automation, approvals, integrations
• Manage end-to-end project lifecycle for ServiceNow Catalog enhancements and related initiative
• Quality assurance mindset -Ensuring solutions meet business and operational requirements
• Experience testing service management processes. Not just applications, but process and tool together
• Agile delivery experience. Jira (or similar), working in sprints, backlog tracking
• Highly organized and detail-oriented professional to oversee the testing and quality assurance of ServiceNow Catalogue items
• Track end to end testing, maintaining of test cases, results and issue resolutions
• Project management activities, ensuring timely delivery in Agile manner, tracking tasks and epics in JIRA as well as coordinating outcomes across teams
• ALM Octane, Python, Java is essential

Nice to have

• Experience as a Scrum Master is a plus.
• Proven track record in ServiceNow testing and administration.
• Ability to translate complex work into executive-ready presentations.

Key Responsibilities

• Test Strategy Development: Create and optimise testing and automation strategies, including defect management and reporting.
• Project Management: Ensure timely delivery of project aspects while tracking work in JIRA.
• End-to-End Testing: Validate workflows, automation, approvals, and integrations for a seamless experience.
• Stakeholder Communication: Facilitate regular updates and risk assessments, ensuring alignment with business needs.
• Documentation Management: Track and maintain documentation of test cases, results, and issue resolutions.

What We're Looking For

We seek a highly organised and detail-oriented professional who thrives in a fast-paced, agile environment. Your excellent communication and problem-solving skills will be vital as you guide the testing and quality assurance of ServiceNow Catalogue items.

Why Join Us

• Collaborative Environment: Work alongside a talented team that values innovation and creativity.
• Impactful Role: Play a critical part in shaping the Service Enablement journey.
• Attractive Compensation: Enjoy a competitive daily rate of 700.

Join us in driving excellence through quality assurance and delivery

If you are ready to take on this exciting challenge and make a significant impact, we want to hear from you! Apply today and be a part of our client's transformative journey in the ServiceNow space!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.