Service Team Engineer

Fujitsu; Basingstoke; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology company in Basingstoke is seeking a Service Team Engineer to provide 2nd and 3rd Line Technical Support. The successful candidate will support and maintain hardware, software, applications, and networks. Key skills include Active Directory, NetApp, and virtualization technologies. This role offers attractive benefits including 26 days annual leave, pension contributions, and employee assistance programs.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays

Employee discounts

Employee assistance programme/ virtual GP

Qualifications

• Leadership experience and understanding of IT support and infrastructure.
• Willingness to undergo high-level security clearance.

Responsibilities

• Provide 2nd and 3rd Line Technical Support.
• Support and maintain Hardware, Software, Applications, and Network.
• Log and respond to incidents and service requests.

Skills

Active Directory

NetApp

Virtualisation (VMware/V-Sphere)

Microsoft Server 2019

Microsoft Windows 10/11

CISCO / Juniper Network, Switches

McAfee

Group Policy Knowledge

Education

SPLUNK

Sharepoint

Knowledge of PDR/JSP’s

ITIL Processes

Job description

Overview

Job Title: Service Team Engineer

Location: Basingstoke (BSN01)

Responsibilities

The Service Team is responsible for providing 2nd and 3rd Line Technical Support for the contract. This includes supporting and maintaining the Hardware, Software, Applications and Network. Also, the team log, and respond, to incidents and service requests from the customers, either resolving these themselves or escalating further if necessary.

Skills and Experience

In addition to leadership experience an understanding of IT support and infrastructure. Good knowledge and experience of the following technologies:

• Active Directory
• NetApp
• Virtualisation (VMware/V-Sphere)
• Microsoft Server 2019
• Microsoft Windows 10/11
• CISCO / Juniper Network, Switches
• McAfee
• Group Policy Knowledge

Desirable Qualifications

• SPLUNK
• Sharepoint
• Knowledge of PDR/JSP’s
• ITIL Processes

This role will require the individual to be willing and eligible to undergo a high level of security clearance.

Your benefits

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interviews.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

Achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

#LifeatFujitsu