Service Manager

FAFS Fire & Security; Gravesend; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider of fire protection services in Gravesend is seeking a Security Service Engineer. The role involves managing the service team, ensuring efficient delivery of services, and meeting KPIs. Candidates should have good knowledge of fire and security systems, a technical background in electrical or electronic fields, and a full UK driving licence. The position offers a competitive salary, a fully equipped company vehicle, and opportunities for development. Join a company that values its clients and employees.

Benefits

Competitive salary, subject to experience

Fully equipped company vehicle

Royal London Pension

Life Assurance 4x Salary

22 days Paid Holidays plus Bank Holidays

Additional holiday for each full year of service

Paid Candidate Referral Scheme – up to £1,000 per referral

Mental Health & Well-being Scheme

Employee Recognition Scheme

Development and progression opportunities

Qualifications

• Technical background in the electrical/electronic industry.
• Experience of front-line customer contact preferred.
• Full UK Driving Licence.

Responsibilities

• Provide leadership and management to the service team.
• Ensure efficient delivery of all PPM and small works.
• Manage staff expenses, annual leave requests, and overtime.
• Ensure KPI’s are met, including service dates and management of sales enquiries.
• Provide senior management progress reports and business reports.
• Deliver high levels of customer service.
• Develop existing relationships and create new ones.
• Manage recruitment, training, and development of staff.
• Stay alert to industry changes and strategize for growth.
• Ensure compliance with health and safety regulations.

Skills

Good all-round knowledge of Fire and Security Systems

Self‑motivated

Ability to work on own initiative

Highly organised

Professional and computer literate

Job description

Security Service Engineer - West London

FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London.

FAFS Fire and Security require a skilled and motivated manager for the service team. The service department is responsible for delivering combined sprinkler, dry riser and fire hydrant recurring annual revenues of 1.5 million for planned preventative maintenance. Associated project works will require managing and we may look at the introduction of fire extinguishers department which generates approximately 600k per annum under the same role.

FAFS Service Manager

• Provide leadership and management to the combined operations including permanently employed staff and sub-contractors.
• Work with schedulers to ensure efficient delivery of all PPM and small works where security systems are concerned.
• Manage staff expenses, annual leave requests, time sheets and overtime for the security engineering team.
• Ensure KPI’s are met, these include service dates, management of sales enquiries and submittal of defect reports.
• Provide senior management progress reports and monthly business reports.
• Deliver Success and Growth Through Quality Customer Service: To provide the client base high levels of service, good advice on best practice.
• To develop existing relationships and create new ones through timely and well-presented communications maintaining positive client relationships and handling any queries or concerns promptly.
• Take on responsibility for recruitment as necessary and manage the training and development of existing staff.
• Stay alert to industry change, product development and opportunities and work with the head of service to strategize and plan for growth and technological improvements.
• Ensure all work is carried out in accordance with health and safety regulations, including but not limited to, the safe handling of electrical components, working at height, and maintaining site safety.
• Work closely with other department heads and other team members to ensure efficient delivery of services.

Who We’re Looking For

• Good all-round knowledge of Fire and Security Systems.
• Technical background in the electrical/electronic industry.
• Experience of front-line customer contact preferred.
• Self‑motivated and able to organise workload, with the ability to work on own initiative.
• Highly organised, professional and computer literate.
• Full UK Driving Licence.

How we Attract, Reward & Retain Our Employees

• Competitive salary, subject to experience
• Fully equipped company vehicle
• Royal London Pension
• Life Assurance 4x Salary
• 22 days Paid Holidays plus Bank Holidays
• Additional holiday day for each full year of completed service (up to 25 days)
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well‑being Scheme
• Employee Recognition Scheme
• Development and progression opportunities

A Little More About FAFS Fire & Security

We are a small, regionally focused business that gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best practices, learning & development academies, Human Resource specialists, and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Includes:

1. FAFS Fire & Security fafsfireandsecurity.com
2. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
3. Alarm Communications acl.uk.com
4. Clymac clymac.co.uk
5. Morgan Fire Protection morganfire.co.uk
6. Marlowe Smoke Control marlowe-aov.co.uk
7. Marlowe Fire & Security marlowefireandsecurity.com

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.