Service Desk Operator

STR First Ltd; Rutherglen; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in Rutherglen is seeking an experienced service desk operator to provide helpdesk and administration support. The role involves scheduling and planning, updating systems, and ensuring compliance. Candidates should possess strong IT skills and effective communication abilities. You will interact with various stakeholders and manage multiple tasks in a busy environment.

Qualifications

• Experience working within a service delivery or contact centre.
• Demonstrated ability to interact with diverse audiences including colleagues and managers.
• Ability to adhere to process and compliance requirements.

Responsibilities

• Schedule and plan work for engineers and sub-contractors.
• Update jobs on the Maximo CAFM system.
• Ensure Purchase Orders are raised and approved for payment.
• Monitor the mailbox and manage incoming emails.
• Review certifications and contractor reports.

Skills

Strong IT skills

High level of communication skills

Ability to work under pressure

Problem-solving using technology

Teamwork

Tools

Maximo CAFM system

Click planning platform

Job description

Overview

We are currently looking for an experience service desk operator to provide general helpdesk and administration support within the business, We are looking for someone with strong IT skills and a background within helpdesk and contact centres.

What we are looking for

• Experience working within a service delivery or contact centre. Possess strong IT skills.
• Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team

Main duties

• Scheduling and planning works for engineers and sub contractors
• Up-dating jobs on Maximo CAFM system and use of Click planning platform
• Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
• Monitoring the mailbox and ensuring that all incoming emails are dealt with
• Review all certification, worksheets and contractor reports to capture any remedial works required
• Working with Operations Supervisor/Contract Manager to provide any support they require, including providing Management Information for customer reports
• Prepare quotations as required
• Learn and understand the planner roles for other contracts to be able to help with absence cover
• Regular communications - both via Teams call and Emails
• Able to build good working relationships with internal and external stakeholders
• Attaching certification, purchase orders, documentation as required into maximo