Service Desk Engineer (2nd Level)

GCS; England; On-site; GBP 25,000 - 40,000; Full time

Job summary

A technology staffing agency in Chesham is looking for a Service Desk Analyst to support various core technologies and assist clients effectively. The role involves working with both cutting edge and legacy systems while managing service desk tickets. Excellent communication and multitasking skills are essential, as the analyst will engage with staff at all levels within clients' companies.

Qualifications

• Ability to support core technologies.
• Excellent communication skills for client interaction.
• Experience with Microsoft and vendor technologies.

Responsibilities

• Assist with the smooth running of the service desk.
• Provide support for a variety of technologies.
• Log and categorize tickets for the service desk.
• Monitor ticket flow and ensure correct priorities.
• Enhance communication with clients.

Skills

Microsoft Server

Microsoft SQL

Microsoft Exchange

VMware

Cisco

Azure

Microsoft Intune

Tools

Citrix

Dell technologies

WatchGuard

Veeam

Job description

Overview

Role: Service Desk Analyst
Location: Chesham, UK
Schedule: Onsite 3 days per week.

Qualifications

• Reporting relationship: This position reports to the Service Desk Lead
• Core technologies and skills: Ability to support core technologies. These technologies include but are not limited to- Microsoft Server all versions, Microsoft SQL, Microsoft Exchange, Microsoft Remote Desktop and RDApp infrastructure, VMware, Hyper V, Cisco, Citrix, Azure, Microsoft 365, Microsoft Intune, HPE and Dell technologies, SonicWall, WatchGuard and Draytek technologies, Veeam, Adobe, Fortinet, Juniper

Responsibilities

• The position of Service Desk Analyst involves assisting with the smooth running of the service desk and supporting clients.
• The role will provide expert and highly personable support to many clients across varied cutting edge and legacy technologies.
• The role is not field based.
• Working with Microsoft and major vendor technologies - with PCs, laptops, servers, peripherals and networks both in terms of hardware and software.
• Working with the Service Desk Management team, logging and categorising tickets and escalating cases where needed.
• Monitoring service desk ticket flow and ensuring correct priorities are assigned for all tickets.
• Reviewing case responses from clients and ensuring timely responses from our team, and ensuring good communication with customers maintained throughout.
• Working with the workshop and admin teams, ensuring that the hardware status and location can be traced via the service desk.
• Deputise for the Service Desk Management team.
• Working with Microsoft and our major vendor technologies - with client systems, appware, servers, peripherals and networks.
• The job role is fast paced and the environment is dynamic, friendly and supportive.
• The candidate must be capable of multitasking and be prepared to adjust the work priorities to meet clients\' needs at short notice.
• Candidates must present well and must speak and communicate clearly as they will be acting as ambassadors for the Company, communicating with all levels of staff within clients\' companies up to and including board level.

If interested feel free to share your CV and I will get in touch with you.

GCS is acting as an Employment Agency in relation to this vacancy.