Service Designer

Capgemini; Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global technology consultancy in the UK is seeking an experienced Service Designer to lead the design of complex, user-centred services for public sector clients. The role involves championing collaboration across multidisciplinary teams while ensuring inclusive and accessible design practices. Candidates should have experience in government service design and a relevant degree or equivalent experience.

Benefits

Training and development opportunities

Mental Health support programs

Flexible working policy

Qualifications

• Proven ability to lead complex, user-centred design projects.
• Strong knowledge of the GOV.UK service standard.
• Experience in designing government or public services.

Responsibilities

• Drive user-centred service design for public sector clients.
• Lead and coordinate design work while advocating for user-centred practices.
• Plan and run design sessions, improving inclusive design practices.

Skills

User-centred design

Stakeholder relationship management

Mentoring and coaching

Data-driven insights integration

Inclusive design practices

Education

Degree in Service Design or related field

Job description

About the job

We are looking to fill a number of mid and senior level service design roles UK wide. As a Service Designer, you will drive the design of complex, user-centred services for our public sector client. You will also have the opportunity to work for other clients in government and the private sector. You will help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process.

These are important and challenging roles within the Experience Design Team. You will not only shape meaningful services that impact millions, but also grow as a practitioner - deepening your expertise through diverse and stretching challenges, new and varied opportunities, and access to a vibrant community of experienced professionals.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home. You will be unable to work at home 100% of the time and will be expected to work from a Capgemini office a minimum of 2-days a week, and willing to travel as required by the role.

To be considered candidates must be based in the UK and have existing permission to work in the UK. Sponsorship will not be provided. If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

The services we co-create are often transformational - the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.

You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You'll be planning and running design sessions. You will also embed hypothesis-driven and iterative design practices, and help teams adapt to changes.

Additionally, you will lead and coordinate design work, advocate for user-centred design, and create an inclusive environment for designers.

Your skills and experience

Essential:

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services
• Strong knowledge of the GOV.UK service standard
• Strong skills in mentoring and coaching teams in iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Desirable:

• Ability to define and lead the strategic direction of service design within the business area.
• Expertise in, or the ability to lead user research projects and activities
• Experience of leading design sessions and integrating diverse perspectives
• Understand the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors
• Consultancy experience and demonstrable experience of opening-up new account spaces
• Multi-disciplinary design skills set
• SC clearance

Qualifications:

• Degree in Service Design, Interaction Design, User Experience Design, or a related field or equivalent experience.
• Relevant professional certifications or equivalent experience.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

What does "Get the Future You Want" mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's "learning for life" mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. We have trained "Mental Health Champions" across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.