Service Design Lead: Customer Journeys & Transformation

Barclays UK; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial institution is seeking a Service Design Lead to shape impactful design work within Business Banking. In this role, you will influence stakeholders and design end-to-end customer journeys across various channels. Ideal candidates should have strong service design experience, excellent commercial awareness, and the ability to articulate and visualize complex ideas. This position is based in London (Canary Wharf) and requires leadership skills for managing multiple teams and contributing to strategic business objectives.

Qualifications

• Proven service design experience with impactful work.
• Strong ability to visualize complex customer journeys.
• Excellent stakeholder communication and presentation skills.

Responsibilities

• Design end to end user experiences across digital and offline channels.
• Create design assets like service blueprints and prototypes.
• Ensure compliance with accessibility standards and guidelines.

Skills

Experience in service design

Ability to develop customer journeys

Excellent presentation skills

Solid commercial awareness

Ability to analyze operations

Understanding of risk and compliance

Tools

PowerPoint

Job description

A leading financial institution is seeking a Service Design Lead to shape impactful design work within Business Banking. In this role, you will influence stakeholders and design end-to-end customer journeys across various channels. Ideal candidates should have strong service design experience, excellent commercial awareness, and the ability to articulate and visualize complex ideas. This position is based in London (Canary Wharf) and requires leadership skills for managing multiple teams and contributing to strategic business objectives.