Service Delivery Support Administration and Protection Manager

Devon & Somerset Fire & Rescue Service; Exeter; On-site; GBP 38,000 - 41,000; Full time

Job summary

A regional fire and rescue service based in Exeter is seeking a Service Delivery Support Administration and Protection Manager on a 12-month fixed term contract. You will oversee administrative support duties and team management to ensure quality service delivery. The role offers a competitive salary starting at £38,220. Candidates must demonstrate team leadership experience and have excellent interpersonal skills.

Qualifications

• Proven ability to work accurately and meet deadlines with autonomy.
• Experience in team leadership and line management.
• Professional manner respecting confidentiality.

Responsibilities

• Supervise and manage Service Delivery Support Officers.
• Handle staff personnel matters and associated paperwork.
• Oversee health and safety audit procedures.
• Arrange staff meetings and provide mentoring support.
• Manage stores requisitioning and administration.

Skills

Team leadership

Interpersonal skills

Job description

We have an exciting opportunity for someone to undertake the role of Service Delivery Support Administration and Protection Manager and enhance our team based at our Training Academy at Exeter Airport. This role is available on a 12-month fixed term contract working 37 hours per week, and you will receive a Grade 6 salary starting at £38,220 rising to £40,777.

As our Service Delivery Support Administration and Protection Manager, you will manage the complete range of Service Delivery Officer and administrative support duties, across the service delivery directorate covering response, training and protection, ensuring continued improvement, and support the overall departments goals and objectives. You will develop administrative staff to their full potential, delegating work as far as practicable, to ensure efficient processes and performance management.

Responsibilities:

• Supervise and manage Service Delivery Support Officers identified within structure, including the management, monitoring, control, and prioritisation of the workflow to ensure quality and quantitative targets, and statutory deadlines are met.
• Manage permanent and temporary staff personnel matters and associated paperwork, including the recruitment, appraisal, probation reports, remuneration issues, welfare, sickness absence and disciplinary matters.
• Take responsibility for Health and safety matters, including audit procedures.
• Arrange and manage staff meetings.
• Provide mentoring support and guidance through the PPD process and ensure all staff receive appropriate training and development to enable them to carry out their role effectively and efficiently.
• Participate in the PPD process to identify personal training needs and attend training events as directed.
• Act as an assessor if/where required e.g. to support 'Leadership Potential Skill Build Sessions'.
• Provide consistent line management for staff managed within the directorate.
• Develop systems to allow resilience across admin staff enabling prompt and consistent responses to requests across service delivery support (response, training and protection).
• Manage stores requisitioning and administration.
• In association with other managers, play an active role in developing and managing business plans to ensure objectives and targets are met, with specific responsibility for service delivery support matters.
• Work with service delivery support management in order to ensure probity and standards are maintained in all activities in line with financial regulations, Service policy and with specific responsibility for administrative matters.

Requirements:

• Proven ability to work accurately and to meet deadlines, proactively with a degree of autonomy and a high level of self-motivation.
• Proven experience of team leadership and line management.
• Professional manner with the ability to recognise, respect and maintain confidentiality as required.
• Excellent interpersonal skills in order to develop and maintain effective working relationships with internal and external stakeholders.