Service Controller

ARC (Norwich) Ltd; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A service and maintenance company is looking for a part-time Service Controller located in Norwich. The successful candidate will manage scheduling, customer calls, and administrative tasks to ensure efficient service department operations. Key responsibilities include booking services, logging breakdown calls, and maintaining documentation. Ideal for someone organised and confident on the phone, aiming for a dynamic work environment. Pay is £13 per hour with hours on Tuesdays and Thursdays from 8:30 am to 5:00 pm.

Qualifications

• Experience in an administrative role, preferably in a service environment.
• Confident on the phone and able to handle customer interactions.
• Ability to prioritize tasks in a busy environment.

Responsibilities

• Book and schedule routine services for customers.
• Take and log customer breakdown calls efficiently.
• Coordinate daily engineer allocations and direct engineers.
• Complete general administrative support tasks.
• Prepare and issue daily reports for service operations.
• Maintain accurate records and documentation.

Skills

Organisational skills

Strong communication

Administrative skills

Time management

Job description

Job Advertisement: Service Controller

A service and maintenance company is seeking a Service Controller to join the team on a part‑time basis. The successful candidate will play a key role in ensuring the smooth day-to-day operation of the service department and supporting both customers and engineers.

Key Responsibilities (include but are not limited to):

• Booking and scheduling routine services
• Taking and logging customer breakdown calls
• Coordinating daily engineer allocations and directing engineers to job locations
• Completing general administrative tasks to support the service office
• Preparing and issuing daily reports
• Maintaining accurate records and ensuring all documentation is up to date

Working Hours & Pay:

• Tuesdays and Thursdays
• 8:30am to 5:00pm (1-hour unpaid break)
• £13 per hour

The ideal candidate will be organised, confident on the phone, and comfortable working in a fast-paced environment. Strong administrative skills and the ability to prioritise tasks effectively are essential.

Interested applicants are invited to submit their CV and any relevant experience to the hiring team.